Job Description:

Strategic Imperative:

The Account Manager supports the execution, growth, and retention of publisher partnerships while developing foundational skills in account strategy, performance optimization, and cross-functional collaboration. This role is primarily focused on day-to-day account support, performance monitoring, and operational execution, with opportunities to build toward more strategic ownership over time.

Primary Objectives:

• Support the health, performance, and retention of a portfolio of publisher accounts
• Execute against defined performance, revenue, and retention goals
• Assist in partner communication, reporting, and day-to-day account management
• Identify basic performance trends and escalate opportunities or risks to senior team members
• Follow established processes, documentation, and reporting standards
• Collaborate cross-functionally with Sales, Campaign Ops, Onboarding, and Product teams to resolve issues
• Build foundational knowledge in publisher strategy, monetization, and performance marketing

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties:(typical monthly, weekly, daily tasks which support the primary objectives)

• 1-3 years of experience in Account Management, Customer Success, Client Services, or related fields
• Exposure to digital advertising, performance marketing, ad tech, or marketplaces preferred
• Strong communication and relationship-building skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Basic analytical skills with the ability to interpret performance data and identify trends
• Strong organizational and time management skills
• Experience with CRM or project management tools (HubSpot or similar) is a plus
• Eagerness to learn, take feedback, and grow within the role

What does SUCCESS look like?

• Success for the Account Manager is typically defined by a combination of various key performance indicators (KPIs) and outcomes that align with the company's goals and the nature of the role.

• Client Satisfaction & Retention: Publishers consistently report high satisfaction, renew campaigns, and view Prodege as a trusted partner.
• Clear Communication & Responsiveness: Clients and internal teams experience timely, proactive, and effective communication across all touchpoints.
• Campaign Performance & Insights: Campaigns meet or exceed KPIs, supported by thoughtful analysis, actionable insights, and clear reporting.
• Revenue Growth: Existing accounts are retained and expanded through renewals, upsell, and cross-sell opportunities.
• Contractual Excellence: All contractual obligations, deliverables, and timelines are met, ensuring alignment with client expectations and business goals.

The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses)

• One or more (1+) years of experience at a digital, interactive, or agency (or equivalent).
• Proven success in account management, with a track record of retaining, renewing, and growing client relationships.
• Strong understanding of digital and interactive marketing strategies and campaign execution.
• Excellent verbal and written communication skills, with the ability to influence clients and internal stakeholders.
• Strong analytical skills and attention to detail, with the ability to use data to inform recommendations.
• Exceptional organizational, project management, prioritization, and multitasking skills.
• Ability to think creatively and strategically, including comfort with consultative selling and negotiation.
• Thrives in a fast-paced, deadline-driven environment and performs well under pressure.
• Self-motivated, proactive, and able to work effectively both independently and as part of a team.
• Working experience with AI in order to optimize tasks.
• Willingness to travel as required (up to 50% for sales-aligned roles; up to 10% for other roles, as applicable).

The Nice to Haves:(ex: preferred additional skills, education, experience, certifications, licenses)

• BA/BS degree preferred
• Proficient in Microsoft Office, particularly Excel and PowerPoint, and Google Sheets and Slides
• Experience with Hubspot, JIRA, Sigma
• One or more years of programmatical technical account management experience in the rewarded experience industry
• Strong analytical skills with the ability to interpret complex data sets and drive actionable insights
• Partner focus mindset with a passion for delivering exceptional service and results.
• Ability to collaboratively in a fast-paced environment, managing multiple projects and priorities simultaneously
• Prior experience in Account Management
• Experience building or scaling account management processes or playbooks
• Familiarity with publisher monetization models, CPI/CPE pricing, ROAS optimization
• Experience working in matrixed or high-growth organizations

Pay Transparency:
The anticipated on-target earnings range for this position is $74,000 to $104,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc. Prodege is a multi-state employer and final compensation within this range could be impacted by work location. Please note that the compensation details listed in US role postings for sales and account management reflect the base salary and commission potential only, and do not include bonus, equity, or benefits.

Prodege Benefits:

Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year.