Kargo is hiring an Account Manager to join our growing Customer Success team. You will work closely with the rest of the Success team to manage customers' performance marketing on social media, work closely with the account director for day to day management of accounts, and provide optimization and performance insights . This role does not entail any sharing, post engagement, community building or other broader "social" responsibilities - we are all about increasing revenue and conversions for our Retail, eComm and Travel customers through a strategic, data-driven and analytical approach. This is a hybrid role requiring onsite presence 4 days per week. Outcomes - What Success Looks Like in 6-12 Months • Support Account Directors with campaign & account management duties • Analyze direct response performance & compile custom reporting according to customer needs • Create, edit, optimize and scale social media campaigns based off complex performance trends • Train self-serve users on how to best use the Kargo Commerce software • Assist with back-end processes such as feed mapping, creative scoping and more • Troubleshoot technical assets such as product catalogs, pixels, offline data sets and more • Provide regular feedback to product team sourced from customers & your own experience • Communicate effectively with stakeholders of your accounts on performance, measurement, testing plans, creative opportunities and more Skills - Core Technical Capabilities • 2-3 years of paid Facebook advertising & campaign management experience • Understanding & experience with performance marketing goals & methods - ROAS, omnichannel strategies, etc • Experience running dynamic catalog based ads on social channels • Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency • Substantial analytical & spreadsheet/Excel skills • Self-sufficient & proactive approach to identifying and solving issues • Effective communication skills, both written and verbal, with considerable attention to detail • Ability to thrive in a dynamic, fast paced startup environment • Good knowledge around Instagram, Pinterest, TikTok, and Snapchat performance marketing is a plus • Experience with 3rd party social platforms (especially Kargo Commerce) is a plus Competencies - Behaviors We Like to See Analytical Rigor • Digs into performance data independently to identify trends, anomalies, and opportunities before clients raise them • Builds reporting that tells a clear story, not just a data dump - connecting numbers to decisions Ownership and Accountability • Treats client accounts as their own business - proactively managing risks, flagging issues early, and following through without being chased • Holds a high bar for consistency and accuracy, especially under deadline pressure Clear, Confident Communication • Communicates performance, testing plans, and recommendations to client stakeholders in a way that is direct, credible, and easy to act on • Writes and speaks with enough precision that internal teams and clients are never left guessing In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. Actual compensation may vary based on factors such as geographic location, work experience, education, and skills. U.S Salary Range $80,000-$90,000 USD