Rocket Close is seeking an Onsite Account Manager to support our growing partnership with West Capital Lending. This role sits full-time onsite in Irvine, CA and serves as the key liaison between teams-driving communication, resolving escalations, and improving day-to-day operations. As WCL continues to scale, this position plays a critical role in ensuring efficient pipeline support, faster issue resolution, and a strong, visible partnership presence.
About the role- Act as the primary liaison between WCL and Rocket Close for escalations and transactional support
- Facilitate quick issue resolution through real-time communication (phone, IM, email)
- Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management
- Build relationships through daily onsite engagement, floor walks, and team interaction
- Attend meetings and provide visibility into operational and partnership trends
- Support administrative requests, routing questions and ensuring the right teams are engaged
About you- Account management, operations, or mortgage/title experience
- Strong communicator who thrives in a fast-paced, partner-facing environment
- Organized, detail-oriented, and solution-focused
Why this role- High visibility with a key strategic partner
- Direct impact on operational efficiency and service delivery
- Opportunity to support meaningful growth through 2026
What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.
