MSX International

Account Manager

MSX International • $70K — $95K *
Allen Park, MI 48101In-Person
Business Services
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, marketing, or data analytics preferred.
  • Minimum of 8 years experience in a similar role.
  • Proven track record managing multiple programs and exceeding KPIs.
  • Experience in team building and achieving high customer satisfaction.
  • Strong leadership skills and ability to drive collaboration and efficiency.
  • Excellent verbal and written communication skills for executive audiences.
  • Ability to handle sensitive information with discretion.

Responsibilities

  • Ensure Program Managers meet objectives and deliver value to customers.
  • Develop and implement strategic plans to boost customer experience.
  • Build strong relationships with leadership and provide program updates.
  • Mentor MSX Program Managers and promote continuous improvement.
  • Track and analyze program metrics for opportunities to improve.
  • Collaborate with cross-functional teams to foster program innovation.
  • Resolve challenges within programs for seamless stakeholder experience.

Benefits

  • Access to leadership development programs.
  • Opportunity to work in a dynamic, cross-functional team environment.
  • Encouragement of creative thinking and innovative solutions.
  • Support for continuous professional growth.
  • Exposure to high-level stakeholder engagement opportunities.
Full Job Description
Job Description

Overview: MSX International is seeking a dynamic and strategic Account Manager to oversee Key CX Programs. This role requires a seasoned professional with a deep understanding of dealer operations. The ideal candidate will have the ability to interact effectively with senior leadership with focus on continuous development of Program Management team.

Key Responsibilities:
  • Program Oversight: Ensure Program Managers are meeting objectives and providing value to our customers.
  • Strategic Planning: Develop and implement strategic plans to enhance customer experience and program effectiveness. Utilize performance monitoring data and industry subject matter expertise to develop new solutions and optimize existing solutions.
  • Stakeholder Engagement: Build and maintain strong relationships with leadership team and provide regular updates and insights on program performance.
  • Team Development: Mentor and develop MSX Program Managers, fostering a culture of continuous improvement and professional growth.
  • Performance Monitoring: Track and analyze program metrics to identify areas for improvement and ensure targets are met.
  • Collaboration: Work closely with cross-functional teams to drive program success and innovation.
  • Problem Solving: Address and resolve any issues or challenges that arise within the programs, ensuring a seamless experience for all stakeholders.


Qualifications

Knowledge and Skills You Bring to the Role:
  • Ability to apply authoritative command of business transformation delivery and provide thoughtful analysis in real-time with a focus on vision, value, speed, and talent.
  • A track record of contributing to and executing a cross functional roadmap including vision, strategy, goals, and change management to enable action planning and delivery of results in a high performing organization.
  • Ability to influence and guide the team and your direct reports in the decision-making process and have an adaptable mindset that drives efficiency and collaboration throughout the organization.
  • Ability to utilize outstanding leadership skills within the organization to ensure reliable methodology, and exceptional delivery that is consistent with client expectations.
  • Effective professional judgement and the ability to act in utmost confidentiality with sensitive leadership information and navigate tough situations effectively and professionally.
  • Excellent verbal and written communication skills, including the ability to draft email communications and develop presentations for executive audiences to communicate, achieve buy-in, and drive action.
  • Creative and critical thinker, willing to bring new ideas to the table and challenge the status quo.

Previous Experience Required:
  • Bachelor's degree in business, marketing or data analytics or equivalent experience preferred.
  • Experience running multiple programs simultaneously and meeting daily with the client to ensure we exceed KPIs
  • Minimum of 8 years in a similar role, with a proven history of building cohesive teams, exceeding revenue targets, and maintaining a high level of customer satisfaction.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


About MSX International

MSX International is a business process outsourcing company that provides technology-based services to enterprises in the automotive industry. The company offers a range of services, including warranty and quality management, supply chain management, and customer experience management. MSX International was founded in 1996 and is headquartered in Farmington Hills, Michigan.
Learn more about MSX International
Size
6,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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