• Support account strategy through whitespace analysis, opportunity identification, account planning, and forecast development.

• Develop and maintain expertise in MANTL’s products and solutions to effectively communicate value and identify opportunities for cross-sell and account expansion.

• Participate in commercial discussions throughout the customer lifecycle, including renewal and growth conversations.

• Establish and maintain proactive client engagement through regular outreach, business reviews, and strategic planning discussions.

• Serve as a trusted point of contact for customer inquiries, escalations, and business opportunities.

• Monitor customer satisfaction and advocate for timely resolution of support issues and service requests.

• Analyze customer data and reporting to identify trends, risks, and opportunities; provide actionable recommendations and renewal risk mitigation strategies.

• Partner with Product, Engineering, Implementation, Support, and other cross-functional teams to enhance the customer experience and drive business outcomes.

• Capture and communicate client feedback, product enhancement requests, and market insights to internal stakeholders.

• Manage ticket queues, assess issue severity, and coordinate escalations when appropriate.

• Ensure effective client communication, conflict resolution, and delivery of agreed-upon commitments.

• Support implementation activities and platform deployments in partnership with clients and internal teams.

• Assist with onboarding and launch activities for new customers.

• Promote product adoption through training, enablement, and ongoing customer education efforts.

• Contribute to the development and maintenance of customer-facing documentation, FAQs, and support resources.

• Strong written and verbal communication skills with the ability to tailor messaging to executive, business, and technical audiences.

• Analytical mindset with the ability to interpret data, identify trends, and develop actionable recommendations.

• Experience collaborating across cross-functional teams, including Product, Sales, Finance, Legal, Operations, and Customer Success.

• Demonstrated ability to build relationships, influence stakeholders, and manage competing priorities in a dynamic environment.

• Strong organizational skills, attention to detail, and commitment to delivering exceptional customer experiences.

• Self-starter with a proactive approach to problem solving and continuous improvement.

• Ability to adapt to changing priorities and thrive in a fast-paced, growth-oriented organization.

• Banking, financial services, or fintech experience strongly preferred.

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

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