About this roleWe're looking for a Account Manager to drive renewals and expansion for existing customers.
This is a commercial, individual contributor role responsible for owning the end-to-end renewal process. You'll work closely with Developer Success, Sales, and Operations to ensure renewals are proactive, well-scoped, and reflect the value customers get from Knock. As an early hire in this function, you'll also help shape how renewals are run as the company grows.
What you'll be doing in this role- Own the full lifecycle of customer renewals, from early outreach through contract execution
- Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations
- Identify and pursue upsell and expansion opportunities during renewal cycles
- Maintain accurate renewal forecasts and surface at-risk accounts early
- Partner closely with Developer Success on account health and retention strategy
- Collaborate with Sales on expansion opportunities and deal strategy
- Work with Operations on pricing approvals, billing, and order forms
- Help establish and improve renewal processes, templates, and tooling as volume scales
- Manage and communicate priorities between internal teams and customer stakeholders
What we're looking for in this role- 2-4 years of experience in renewals, account management, or customer success with commercial responsibility
- Experience working in a B2B SaaS environment
- Comfort negotiating pricing and contract terms with customers
- Strong written and verbal communication skills
- Highly organized and able to manage multiple renewal timelines in parallel
- Familiarity with CRM tools (Salesforce or similar)
- Understanding of SaaS metrics such as ARR, churn, and net revenue retention
- Experience working at an early-stage or fast-growing company
Note: you can be a great fit even if you don't perfectly match what's described above. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates who can help us figure those things out. If that's you, don't hesitate to apply and tell us about yourself.
Compensation- Base salary range: $90,000-$130,000
- Variable compensation tied to renewals and expansion
- Equity as part of the total compensation package
- Health, dental, and vision benefits
- Flexible PTO
- Remote-friendly work environment
