About the RoleAs an Account Manager II, you will manage a portfolio of SMB merchants, helping them maximize the value of their partnership with Recurly. You will own the commercial relationship by driving renewals, identifying growth opportunities, and partnering cross-functionally to deliver successful business outcomes. This role combines relationship management, commercial strategy, and operational excellence to help merchants grow while achieving Recurly's retention and revenue goals.
What You'll Do- Own the commercial relationship for an assigned portfolio of SMB merchants, serving as the primary point of contact for renewals and growth opportunities.
- Drive merchant retention by leading the end-to-end renewal process, including forecasting, pricing, negotiations, quoting, and contract execution.
- Identify and close expansion opportunities by understanding merchants' business objectives and aligning Recurly solutions to their evolving needs.
- Build trusted relationships with merchant stakeholders and proactively identify and mitigate churn risk.
- Partner with Customer Success, Sales Engineering, Product, Finance, Legal, Revenue Operations, and Technical Support to deliver successful merchant outcomes.
- Maintain accurate forecasting, opportunity management, and merchant records in Salesforce while ensuring timely execution of commercial activities.
- Monitor merchant health, product usage, and business trends to identify risks, expansion opportunities, and long-term growth potential.
- Consistently achieve retention, expansion, and revenue performance goals while delivering an exceptional merchant experience.
What You'll Bring- 5+ years of experience in SaaS account management, renewals, customer success, sales, or another customer-facing role.
- Proven success achieving retention, renewal, and expansion goals.
- Strong negotiation, communication, and relationship management skills.
- Ability to manage a high-volume portfolio while balancing competing priorities.
- Strong business acumen with a proactive, solution-oriented mindset.
- Experience using Salesforce or a comparable CRM platform.
- Bachelor's degree or equivalent professional experience.
RequirementsPreferred Qualifications
- Experience working with SMB merchants in a SaaS or subscription-based business.
- Knowledge of subscription management, recurring revenue, or payments.
- Experience with consultative selling, renewals, cross-sell, and upsell strategies.
BenefitsAs a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.
Other perks may include:
401(k) Retirement Plan and company match
Company equity
Flex Time Off
Company Events
Training/Development
Tuition reimbursement
Commuter benefits
Volunteer opportunities
