Northern Trust

Account Manager, GFO Banking

Northern Trust • $67K — $111K *
Chicago, IL 60629In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in trust/banking operations, preferably on the client servicing side.
  • Strong organizational and time management skills to effectively handle daily requests.
  • Excellent verbal and written communication skills for client interactions.
  • Critical thinking and analytical problem-solving abilities to address client inquiries.
  • Bachelor's degree preferred, or equivalent experience in related fields, especially in wealth management.

Responsibilities

  • Coordinate banking and custody services for ultra-high net worth clients.
  • Identify client needs and resolve inquiries efficiently.
  • Set up accounts and monitor client reporting for accuracy.
  • Act as the main liaison with the client service team for effective communication.
  • Ensure smooth execution of daily client requests, providing timely updates.
  • Develop additional business opportunities with relationship managers and support service initiatives.
  • Maintain internal procedures and documentation for quality assurance.

Benefits

  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Retirement benefits including a 401k and pension plan.
  • Generous paid time off policy, including parental and caregiver leave.
  • Life and accident insurance options available.
  • Discretionary bonus program that may include equity components.
Full Job Description


The Global Family & Private Investment Offices team (700) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.

The Account Manager will be responsible for coordinating banking/custody/fiduciary/investment administration for Wealth Management clients. Identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team, working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements, using creative and proactive measures.


Banking Support:


• Works with bankers, relationship managers and account managers to support daily client banking needs, supporting all banking products and services. Acts as banking contact for service team.

• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.

• Assists with creating and implementing complex baking structures, including treasury management services.

• Directs set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.

• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.


Custody Support:

• Coordinates the account administration which may include a focus on asset servicing, trust administration, banking, investment manager or consultant activities.

• Coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.

• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.

• Maintains internal documented procedures for assigned client relationships, including special procedures.

• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.

• Ensures accurate set up and review of fees.


1. Expected to use some initiative but refer more complex problems to managers/experts

2. May have direct interaction with committees, clients and/or Senior Management

3. Carries out complex activities with significant financial, client, and/or internal business impact

4. More technically sound in area of expertise and has broader knowledge of other areas

5. Delivers a work product that requires less revision

6. Able to facilitate discussions and reach decisions

7. Works effectively as a team member but also independently

8. Works toward becoming proficient in all areas of the job

9. Completes administrative functions/special projects as needed or requested


The successful candidate will have:

Knowledge of trust/banking products and services usually acquired through related work experience is required to service client and administrative needs.

Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment.

Excellent verbal and written communication skills are required.

Critical thinking, analytical and problem-solving skills are needed to identify and resolve client inquiries.

A College or University degree and/or 2-5 relevant experience in trust/banking operations experience is preferred.

Client servicing experience and proven work record.

Salary Range:

$67,500 - 111,500 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Finance & Insurance
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ
NTRS
* Ladders Estimates

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