Account Manager - ExperientialApplication Deadline: 13 October 2026
Department: Account Management
Employment Type: Full Time
Location: New York
Compensation: $90,000 - $95,000 / year
DescriptionImagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-house marketing roles. Proven experience with integrated programs featuring solid digital strategies is required.
Key ResponsibilitiesStrategic Insight & Program Leadership- Responsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges
- Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives
- Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives
- Manage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded
- Stay's up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients
- Independently creates, tracks, monitors and enforced detailed scopes of work for projects.
Account & Project Management- Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for
- Identify new business opportunities, develop and present proposals to clients, and negotiate contracts
- Project manage workback, workstreams, internal stakeholders, and creative/production problem solving
- Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget
- Streamline internal processes and identify areas to improve efficiency and effectiveness.
Stakeholder Communications- Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided
- Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary
- A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
Team, Vendor & Partner Management / Commercial & Operational Excellence- Excellent presentation, communication and client liaison skills
- Excellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders.
Has sound experience across multiple channels specifically events, experiential activations,
exhibition design, digital, social media, screen content production and marcomms programs.
- The ability to work on and manage multiple projects concurrently
- Team player, must be flexible, inclusive, positive and helpful
- Excellent attention to detail
- Strong organizational skills, able to manage project timelines, budgets, and resources effectively.
Skills, Knowledge and Expertise- Leads by behavior and attitude, not through position or tenure
- Thinks strategically - knowledge of Imagination and Client practices
- Inspires creativity and innovation - imagines creative solutions
- Drives results - achieves high levels of customer satisfaction
- Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
- Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
- Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
- Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
- Flexibility and adaptability, able to adjust to changing client needs and market conditions
- Ability to work weekends and holidays on occasion as required by client workload
- Must be able to travel internationally for up to two weeks at a time
What you bring:- Proven experience leading multi-workstream programs with significant digital components
- Strong understanding of experiential delivery models, timelines, and constraints
- Experience owning budgets, schedules, and risk management at a program level
- Excellent communication management skillsA calm, structured, and solutions-oriented approach under pressure
- Strong organizational skills and attention to detail
- Bachelor's Degree or equivalent experience
You'll Succeed Here If You:- Enjoy orchestrating complexity and bringing order to creative ambition
- Thrive in fast-paced, collaborative, and high-visibility environments
- Are confident leading conversations, making decisions, and managing tradeoffs
- Appreciate the intersection of physical environments and digital experiences
- Take pride in delivering well-crafted, reliable, and impactful work
BenefitsWhat we can offer you:- Work with a state-of-the-art product and deliver it to exciting and innovative brands.
- Learning and development opportunities that contribute to professional growth.
- A fun, engaging work culture
- Be part of a mission-driven team that values agility, integrity, and excellence.
- Opportunity to contribute to large-scale, high-impact projects from day one.
- Dedicated personal growth & development through our GrowForward programme.
Benefits and perks offered:- Comprehensive paid time off benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Generous parental leave
- Up to 4% safe harbor company 401k match
- Comprehensive, low-cost health benefits
