Join Our Team as a Account Manager at Epiroc!The role of Account Manager - Epiroc Products is an opportunity to develop and grow business prospects for Epiroc's Equipment Sales, Service, associated products. Based out of Thunder Bay, this position will be responsible in taking our surface construction & underground mining business to the next level. You will be responsible for owning the customer relationships and always maximizing your focus on customer centricity.
Work Type: OnsiteResponsibilities:To develop and grow business prospects and customer relationships for products & services within the Epiroc portfolio
- Manage and coordinate the introduction of new products into the market with a focus on equipment, automation, and digitalization.
- Champion the development of a territory management plan to increase Epiroc's market share of Northwestern Ontario through direct or indirect channels
- To call on all customers in the Thunder Bay, Wawa and Geraldton & surrounding area. Note: The candidate will be responsible for all contractors working on customer properties.
- Keep Regional Manager and National Sales Manager informed about market conditions and development in Salesforce.
- Assist inventory manager to make sure that the warehouse has the right inventory and products are accounted for.
- To provide leadership to the organization to ensure a good return for both the client and the company.
- To implement guidelines and procedures for contracts, service shop and products in order to minimize waste and increase performance of personnel and equipment.
- To issue monthly follow-ups on contract and product performance, (month-end report)
- Co-operate with technical department
- Assist A/R department in collection procedures.
- Provide feedback to the Product Company on market, customer, and product needs / development
- To provide technical solutions for drilling applications
- Employ management techniques that maximize cost efficiency for the client.
- Organize and schedule pro-active test drilling with the purpose of improving our chances for obtaining new business, as well as reactive trouble shooting, with the purpose of retaining existing business.
- Investigate complaints and inquiries on all product lines - Education of customers on proper use of products, best practice and establish procedures where necessary.
- Technical information to customers
- Support and contribute to growth and business development in Canada
- Responsibilities list are the main ones but not limited to.
- You will also be required to spend a good portion of your time (min 2 days a week) underground and surface pits, best practice and be a key to helping our customers find efficiencies and continuously improv
Knowledge/Education:- 5 years of construction or mining related education and / or work equivalent.
- 5 years of sales and marketing in the construction or mining business or work equivalent
- Experience working in the Surface and Underground Drilling Products and Parts & Service business lines along with prior Account Management experience within Epiroc will be considered asset
Skills and Abilities:- General knowledge of Epiroc products & applications along with the construction / mining market in Canada
- A proven track record of achieving growth in business market development along with customer share
- Experience in the construction / mining industry will be considered an asset
- Superior skills in customer relations & sales with an aptitude to hunt for new business
- Portrays experience in market research & development
- Possess a high degree of technical ability & initiative
- Ability to travel throughout the region at a 50% minimum
- Portrays superior customer service skills
Wage/salary for position: $95,912.00 - $126,870.00
