Eaton's IS AER FED division is currently seeking a Account Manager. The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
The Customer Account Manager plays a critical role in delivering exceptional customer experience and strengthening operational performance within the Customer Service organization. Reporting to the Customer Service Manager, this position is responsible for managing customer relationships and order management while championing continuous improvement.
• Serve as the primary point of contact for assigned customers, preparing consistent customer communications, arranging visits, managing weekly customer reviews, and collecting and sharing feedback.
• Oversee the end-to-end order process by partnering with the Global Supply Chain CoE to ensure accurate quotations and timely resolution of order entry errors, and by providing proactive order status communication, coordinating demand changes with planning, and managing customer return processes.
• Manage customer performance scorecards, resolve performance variances, communicate progress to internal stakeholders, and ensure corrective and preventive actions are aligned with scorecard results.
• Proactively identify and communicate customer escalations with internal stakeholders.
• Provide guidance to account managers and other cross functional team members on Eaton processes and systems to strengthen team capabilities.
• Partner with contracts management, pricing, sales, and accounts receivable teams to ensure full compliance with customer contracts by monitoring contract performance, tracking delivery requirements, resolving contested invoices, and providing justification or disputing customer claims.
• Manage and maintain customer portal data, ensuring accuracy, visibility, and the implementation of process improvements where needed.
• Lead customer service activities for new program development, ensuring requirements are understood, documented, and executed.
Qualifications:
Required (Basic) Qualifications
• Bachelor's degree from an accredited institution OR High School Diploma/GED from an accredited institution with a minimum of two (2) years of professional experience in a manufacturing environment.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Jackson, MI to be considered.
• Must be authorized to work in the United States without company sponsorship now or in the future
• This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. a7 1157, or (iv) asylee under 8 U.S.C. a7 1158
Preferred Qualifications:
• Bachelor's degree from an accredited institution.
• Two (2) or more years of experience in an aerospace manufacturing environment
• One (1) or more years of experience with MRP systems
Skills:
Position Success Criteria:
• Exceptional written and verbal communication skills.
• Excellent teamwork and collaboration abilities, with the ability to navigate a matrix manufacturing organization.
• Ability to navigate a fast paced, high-volume environment, balancing multiple priorities while maintaining professionalism and customer focus.
• Ability to interpret data, identify trends, and drive corrective actions.
• Strong judgment, and decision-making skills.
• Strong business acumen, with the ability to adjust short-term priorities in alignment with organizational strategy, market conditions, and divisional goals.
• Proficiency in Microsoft Office, MRP systems, and customer web-based portals; ability to quickly learn and navigate internal systems.
• Familiarity with manufacturing systems and processes.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
