Our company is seeking a passionate and motivated
Account Manager who is highly experienced in delivering exceptional customer service to our valued customers. The ideal candidate will have extensive knowledge of our product line and the ability to quickly determine the best solution to meet customers' needs. The successful individual will help build relationships with both existing and potential customers while implementing programs that are mutually beneficial to the company and its customers.
Essential Job Duties:- Develop trusted advisor relationships with assigned customer base
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement.
- Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.
- Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
- Prepare and review reports on account status with your customers.
- Collaborate with engineers and operations to identify and grow opportunities within your base clients.
- Assist with challenging client requests or issue escalations as needed.
- Prepare and present proposals for products and service offerings.
- Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.
Qualifications:- Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus. Some sales experience would be helpful but not a requirement.
- Ability to organize and manage multiple priorities.
- Problem analysis and problem resolution at both a strategic and functional level.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills needed.
- Must work effectively with senior-level executives and staff; must also be able to work independently.
- Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
- Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
- Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.
- Must have a valid driver's license and clean driving record.
Job Type: Full-time
Pay: $50,000.00. Potential to earn $160,000 per year with commissionBenefits:
- 401(k) matching
- Cell phone reimbursement (depending on position)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Pay Range: $50,000 - $55,000 per hour
