About the Role:Our corporate subscriptions team is seeking an Account Manager to drive customer retention and revenue expansion. This role requires a mix of relationship management, problem-solving, and strategic growth skills
You Will:- Drive renewals, reduce churn and upsell where appropriate within assigned account base.
- Act as a trusted advisor, maintain regular communication with customers.
- Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
- Negotiate and close deals to meet and exceed revenue targets.
- Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
- Manage pipeline via Salesforce
- Provide training, resources, and best practices to maximize adoption
- Address customer concerns and challenges proactively to drive future retention and growth
- Achieve individual revenue targets
- Gather customer feedback to enhance new product development
- Drive renewals and reduce churn ensuring customers see value in product offering
- Advocate for customers internally by work with product, support and marketing teams
- Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions
You Have:- 4-5+ years of experience
- Strong ability to build and maintain relationships with clients
- Experience acting as a trusted advisor to ensure customers maximize the value of the product
- Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
- Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
- Background in subscription-based sales or enterprise account management
- Proficiency in Salesforce or other customer success platforms
Our Benefits- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
Business Area:Dow Jones - Media Sales
Job Category:Sales
Union Status:Union role
Base Pay Range: $105,000 - $125,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
