Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role The Account Manager (AM) serves as the single point of contact for all operational needs within a single client account, managing maintenance revenue up to $5M. This is a hands-on, entrepreneurial leadership role - ideal for a self-starter with an ownership mindset who thrives in dynamic, fast-paced environments. The AM is responsible for delivering the full suite of Facility Management (FM) services - both hard and soft - while building strong client relationships, managing vendors, and driving continuous improvement.
Success here requires agility, adaptability, and a "jack of all trades" approach to problem-solving.
A Day in the Life No two days are the same. You may be reviewing a monthly P&L in the morning, walking a client site in the afternoon, and troubleshooting a vendor issue in the evening. You'll need to be comfortable adapting to operational changes (including power outages or emergencies), pivoting priorities on the fly, and owning outcomes - not just tasks.
Key traits that define success in this role:
- Entrepreneurial, client-facing, and solution-oriented
- Strong ownership mindset - you drive results, you don't delegate accountability
- "Jack of all trades" approach vs. narrow specialization
- Comfortable working in highly flexible, dynamic environments
- Ability to adapt schedules and plans in response to real-time operational changes
What You'll Do Operations & Client Management
- Serve as the single point of contact for all client operational needs, ensuring contractual compliance and exceptional service delivery
- Supervise, plan, and coordinate all FM operations including preventative and reactive maintenance, vendor services, help desk operations, and soft services
- Build and maintain strong client relationships at multiple stakeholder levels through formal monthly, quarterly, and annual reviews
- Communicate proactively on property profiles, emergency preparedness plans, site inspections, work order progress, and other reporting commitments
- Analyze operational and financial data, identify trends, and translate insights into clear client communications and actionable plans
- Drive innovation and thought leadership - including sustainability initiatives, cost-saving opportunities, and new vendor solutions
- Navigate CMMS/work order systems effectively to track, manage, and report on all service activity
Finance & Vendor Management
- Own full P&L responsibility including revenue and profit delivery, WIP management, debt control, cost management, and growth targets
- Lead monthly reporting, budget forecasting, and KPI tracking with accuracy and accountability
- Manage 3rd party spend and vendor relationships end-to-end: performance reviews, negotiations, re-bidding, and identifying additional scope opportunities
- Review purchase orders for financial, contractual, and commercial accuracy
- Drive sustainable organic growth through extra works and project delivery
People Leadership
- Lead, coach, and develop the account team to deliver service excellence and high employee engagement
- Accountable for key hiring decisions; recruit, retain, and develop talent for current delivery and future growth
- Ensure optimum staffing structures that balance cost efficiency with service excellence, including support for peaks, troughs, and disaster recovery
- Foster a learning culture with appropriate training, development planning, and succession planning across the account
Health, Safety & Compliance
- Ensure a safe and healthy working environment across all service lines
- Maintain compliance with CBRE and client QHSE policies, local, state, and federal regulations
- Develop and maintain emergency action plans, disaster recovery, and business continuity procedures
- Conduct periodic facility inspections for quality assurance
What You'll Need Education & Experience
- Bachelor's degree from an accredited four-year college or university
- 8+ years of relevant work experience in facility management, operations, or a related field
- Life sciences background strongly preferred; healthcare background also considered
- Experience working in or directly interacting with CMMS/work order management systems
Skills & Competencies
- Financial acumen: demonstrated experience managing budgets, P&L, forecasting, and monthly KPI reporting
- Vendor management expertise: supplier performance management, negotiations, and 3rd party spend ownership
- Data literacy: ability to analyze data, identify trends, and translate insights into client-ready communications
- Strong written and verbal communication skills, including the ability to develop persuasive reports, presentations, and client proposals
- Effective motivation, negotiation, and relationship-building skills across diverse stakeholder groups
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to solve complex, multifaceted problems and make high-impact decisions with confidence
Mindset & Work Style
- Self-directed with a strong ownership mentality - you take responsibility for outcomes, not just tasks
- Entrepreneurial and adaptable - you thrive in ambiguity and dynamic operational environments
- Collaborative and client-focused - you build trust with clients and internal teams alike
- Innovation-driven - you actively look for ways to improve processes, reduce costs, and deliver more value
Working Conditions
- Flexibility to work outside core office hours as needed to meet client and operational demands
- Occasional travel required to other work locations, site visits, team meetings, or industry events
- Applicants must be authorized to work in the United States without visa sponsorship now or in the future
- Reasonable accommodations may be made for individuals with disabilities to perform essential functions
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Manager position is $120,500 annually and the maximum salary for the Account Manager position is $175,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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