Uber

Account Manager (Automotive Vertical), Uber for Business

Uber • $81K — $90K *
Toronto, ON M3C 0E3In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in Sales, Account Management, or Business Development roles.
  • Track record of managing accounts, achieving revenue and retention targets.
  • Strong analytical skills to utilize data effectively.
  • Ability to balance new client acquisition with account growth.
  • Excellent communication skills to influence diverse stakeholders.

Responsibilities

  • Own relationship management and growth strategy for a portfolio of accounts.
  • Analyze data to develop and execute strategic operational plans for growth.
  • Oversee the end-to-end sales process for existing partners, from pitch to closing.
  • Identify risks and ensure account retention through proactive measures.
  • Maintain and build strong communication with key stakeholders for performance insights.
  • Collaborate with cross-functional teams to resolve partner issues and advocate for product needs.
  • Ensure accurate CRM management and handle merchant activities for compliance.

Benefits

  • Participation in Uber's bonus program.
  • Potential eligibility for stock equity awards.
  • Access to various employee benefits.
Full Job Description
Job Description

What you'll do

As an Account Manager, you own the relationship and the growth strategy for a book of business. You are ultimately responsible for the performance, retention, and expansion of your accounts while coordinating efforts with a cross-functional supporting team.

Portfolio Ownership & Growth:
  • Proactively analyze merchant data to independently build and execute operational plans to achieve growth targets within your assigned territory or vertical. Identify and close new sales opportunities through product adoption, location expansion, and upselling/cross selling of value-added services.
  • Own the end-to-end sales cycle for existing partners, from initial pitch and product demo to contract negotiation and closing.
  • Identify key risks to partnerships early and work diligently to resolve obstacles. You will be accountable for account retention, ensuring we deliver a best-in-class experience that makes our platform the partner's choice.


Strategic Relationship Management:
  • Establish and proactively maintain strong communication channels with key stakeholders across your portfolio. Act as a trusted advisor, conducting regular business reviews to present performance data, market trends, and actionable insights that align with and inform partner goals with platform solutions.
  • Serve as the primary advocate for your merchants, distilling their feedback to provide actionable insights to our Product, Marketing, and Operations teams.


Operational Excellence:
  • Collaborate with Account Coordinators and Customer Success Managers to ensure merchant issues are triaged and resolved efficiently, while maintaining high satisfaction scores.
  • Collaborate with Operations, Sales, and Product teams to resolve complex partner issues and advocate for product features that drive partner success.
  • Lead renegotiations and structure creative deal terms that provide mutual economic benefit, ensuring alignment with company priorities and differentiated product offerings while ensuring no disruption in service for your portfolio.
  • Maintain impeccable CRM hygiene (Salesforce), tracking all interactions, pipeline stages, and merchant health indicators.
  • Proactively monitor merchant account activities, ensuring platform integrity and compliance standards are met


Performance Reporting:
  • Collaborate with others to translate complex data (order volume, prep times, ratings) into compelling narratives for your merchants.
  • Present performance reports for marketing campaigns, demonstrating the ROI of Uber's promotional tools.


Basic Qualifications
  • 3 + years of professional experience in Sales, Account Management, Business Development, or Partnerships, or a similar commercially-focused role.
  • Proven track record of managing a portfolio of accounts and hitting revenue, retention, and adoption targets. You have a "hustle" mentality and are willing to roll up your sleeves to get in the weeds with high-value partners.
  • Strong analytical skills with the ability to use data to tell a story and influence decision-makers.
  • Demonstrated ability to balance "hunter" and "farmer" mindsets-identifying new revenue streams within an existing client base.
  • Excellent communication and presentation skills, with the ability to clearly frame value propositions, probe for objections, and influence stakeholders ranging from small business owners to senior corporate levels.


Preferred Qualifications
  • Experience in the technology led platform delivery, hospitality, marketplace technology industries or high-growth environments.
  • Proficiency in Salesforce (SFDC) or similar CRM software.
  • High level of adaptability and the ability to thrive in a fast-paced, ever-changing environment.
  • Ability to independently build and execute operational plans for a given territory, considering financial, marketing, and legal perspectives.
  • Proven ability to adjust strategies and methods to maintain pipeline velocity in hyper-local or saturated markets.


Responsibilities

For Canada-based roles: The base salary range for this role is CAD $81,000 per year - CAD $90,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Transportation
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ
UBER
* Ladders Estimates

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