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Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location: Tucson, Arizona

Employment Type: Full-Time

Position Overview

The Account Manager serves as AKIVA's primary day-to-day liaison for the staffing contract and owns operational delivery, customer communication, service coordination, and workforce fulfillment. This role is responsible for managing staffing requests, candidate submissions, assignment tracking, on-boarding coordination, performance reporting, and operational support across all approved staffing categories. The Account Manager is the single point of accountability for tactical contract performance.

Key Responsibilities
• Serve as the named primary point of contact for all customer departments and procurement representatives
• Receive, qualify, prioritize, and respond to staffing requests within contracted response windows
• Coordinate candidate submissions, interviews, selections, and assignment confirmations
• Maintain real-time assignment tracking, headcount reporting, and timesheet validation
• Resolve day-to-day operational issues, candidate concerns, and customer requests
• Conduct regular check-ins with customer hiring managers and program stakeholders
• Coordinate onboarding logistics including I-9 verification, background-check status, badging, and orientation
• Maintain accurate contract documentation, fulfillment records, and audit-ready files
• Produce weekly and monthly performance reports, fill-rate analytics, and trend summaries
• Coordinate with the Recruiting Manager, Compliance & HR Manager, and CDL Compliance Coordinator on cross-functional workflows
• Identify recurring customer needs and recommend service-improvement initiatives

Required Qualifications
• Bachelor's degree in Business, Human Resources, Communications, or related field - or equivalent experience
• 5+ years of account management, staffing operations, or client-services experience
• Demonstrated experience managing staffing fulfillment across multiple job categories and customer departments
• Strong working knowledge of applicant tracking systems and vendor management systems
• Excellent written and verbal communication skills and customer-facing professionalism
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Strong organizational skills and ability to manage multiple concurrent priorities
• Comfort working in a fast-paced, deadline-driven environment with frequent customer interaction
• Must be authorized to work in the United States

Preferred Qualifications
• Prior account-management experience supporting state, county, or municipal customers
• Familiarity with cooperative purchasing programs and public-sector procurement rules
• Experience coordinating bilingual or multi-shift staffing requirements
• CSP (Certified Staffing Professional), TSC, or comparable industry certification
• Exposure to AI-assisted candidate matching or workflow-automation tools

Tools, Technologies & Frameworks

Workforce: VMS/MSP platforms, ATS systems, timesheet platforms | Productivity: Microsoft Office Suite, Outlook, Teams, SharePoint | Reporting: Excel, Power BI dashboards | Communication: Zoom, Teams, phone, ticketing | AI: AKIVA-provided AI tools for candidate matching, response drafting, and reporting

What AKIVA Offers
• Professional development and skill-building opportunities
• Supportive management team with Veteran-owned company values
• Opportunity to work on impactful public sector engagements
• Long-term contract engagement with potential for extension
• AI productivity tools and training provided at no cost to employees

Comprehensive Benefits Package
• 401(k) with generous company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Time Off (PTO)
• Profit Sharing

Join Our AI Innovation Network

Interested in staying connected with AKIVA's AI initiatives, research, and opportunities?

Join our AI Innovation Network here: https://www.akiva.com/ai-network

Flexible work from home options available.

Compensation: $85,000.00 - $135,000.00 per year

AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies.