Account ManagerOur Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you'll get your energy by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts.
What You'll Do:- Collaboration: As an Account Manager, you will work closely with other Account Managers and collaborate on many different accounts.
- Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
- Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
- Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
- Feedback: Serve as a feedback loop for your customers internally.
Who You Are:- Enjoy engaging others and developing strong working relationships internally and externally with customers.
- You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
- Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
- Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
- Strong time management skills and constantly looking for ways to work efficiently
Additional Requirements:- You have 3+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
- This role is based out of our Chicago office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
- You have full professional written and verbal proficiency in English (other languages are a plus).
- Some domestic and international travel is required.
Ready to meet us?If you are excited about this role, apply by clicking the link below. We can't wait to meet you!
The annual base salary range for this role is $85,000 - 100,000; to learn more about our compensation philosophy, please click here.
This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
