ADDIGY

Account Manager

Role: Account Manager

Commitment: Full Time

Reports To: Director, Strategic Accounts

Location: Remote (East Coast Time Zone)

Travel: Once per quarter for team meetings, tradeshows, and customer visits.

Tech Stack: G-Suite, Slack, Zoom, Salesforce, Salesforce QtC, HubSpot, Jira, Confluence, Gainsight, Calendly, Groove

THE OPPORTUNITY

Account Managers at Addigy are responsible for driving revenue growth and retention within a portfolio of assigned accounts. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.

This is a revenue-carrying role - you own expansion, renewals, and long-term relationship health across your book of business. You'll also be expected to lean into AI-powered workflows, actively using tools like Claude and others to work smarter and move faster every day.

WHY THIS ROLE IS EXCITING

• Own a real book of business - You'll drive expansion and renewal revenue with a portfolio of accounts, with a clear path to impact from day one.
• AI-forward team - Addigy actively encourages using AI tools in everyday workflows - this isn't optional, it's part of how we work.
• Strategic, not transactional - You'll build trusted, long-term partnerships and shape how customers grow with Addigy over time.

WHAT YOU'LL DO

Revenue & Expansion

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets

Relationship Management

• Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition

Strategic Account Planning

• Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention

Customer Engagement

• Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

WHAT SUCCESS LOOKS LIKE

In the first 90 days, you will:

• Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets
• Prioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partner
• Identify cross-sell and upsell opportunities early in the customer journey
• Establish a structured cadence of check-ins and strategic reviews across your portfolio

WHAT YOU BRING

Required

• Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology
• Experience selling into or managing existing customers where MSPs were the target audience
• Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention
• Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals
• Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions

Preferred

• Familiarity with Apple device management, MDM, RMM, or endpoint security solutions
• Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling
• Comfort using AI tools (Claude or similar) in day-to-day workflows

WHO YOU ARE

• Revenue-Minded - You think like an owner, consistently looking for ways to grow accounts and demonstrate value
• Relationship-Driven - You build genuine, long-term partnerships - not just transactional check-ins
• Strategic Communicator - Skilled at aligning conversations and presentations with customer goals and clearly demonstrating the value of expanding their investment
• Proactive & Analytical - You anticipate challenges before they escalate and use data to guide your account strategy

COMPENSATION

Compensation includes a competitive base salary and commission structure commensurate with experience. Full details will be shared during the interview process.