Job PurposeReporting to the Vice President of Account Management, this position is focused on managing some of the large accounts we have, build relationships with our client stakeholders (current and new), identify new ways to add value for our clients, lead an internal team of program/project managers who are responsible for delivery and grow the account within current & new revenue streams. This is a strategic role that continues to shape and deliver value to our clients by leaning on the strengths of RWS and being an entrepreneur when needed to create new pathways for RWS.
Job OverviewKey Responsibilities- Develop and/or deliver business to meet or exceed portfolio revenue & margin targets.
- Lead a team of professionals working on the account in different capacity (program/project management, technical SMEs, quality etc.,)
- Manage and maintain client experience within portfolio and be the voice of the client within RWS.
- Expand beyond core RWS services/solutions to offer solutions for clients' needs and own the build out as needed.
- Identify prospective projects and groups within customer portfolio with existing business.
- Follow up sales leads within an agreed period and follow stated guidelines to qualify to opportunity, qualify out or pass back to field marketing.
- Proactively work a list of target groups as well as identify new opportunities within a geographic or vertical or solution area.
- Engage in client facing sales activities to secure new business wins and coordinate with Marketing as appropriate.
- Positively promote RWS services and products at all times.
- Work with account-based marketing to inform and steer appropriate campaigns.
- Always maintain a good awareness of global account and marketing activities in operation.
- Endeavor to keep all customer information updated for reporting purposes and provide sales forecasts as defined by RWS.
- Adhere to corporate branding guidelines in all proposals, emails and general communications.
- Manage opportunities in Salesforce.com
Skills & Experience- 10+ years of proven account management/leadership experience, within the information technology sector. AI data service and solutions experience is a plus.
- Should have been directly responsible for business/portfolio of $20M or more.
- Experience with, and understanding of, business process outsourcing in technology, business strategy, globalization services, data analytics and/or AI services.
- Strong creative, analytical and listening skills to generate new solutions and value for our customers, generating new revenue streams for RWS.
- Ability to communicate with integrity, credibility and build trusting relationships with others.
- MBA is a plus.
- Big 4 experience is a plus.
- Experience accessing and selling to senior leader contacts.
- Must value the customers success as much as your own.
- Willingness to travel as needed to meet objectives.
Base Pay$150,000 - $210,000 / year
Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.
*Candidates must reside in State advertised to be considered
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