Account Lead (Toronto/GTA)

ET Group

• $100K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6 years in account management, client success, or customer engagement, preferably B2B
  • Proven track record of client retention and portfolio growth
  • Experience in leading or mentoring junior team members
  • Comfortable managing revenue targets including upselling and renewals
  • Familiarity with AV or technology solutions is a plus

Responsibilities

  • Identify and pursue new client opportunities
  • Nurture and deepen client relationships as the main point of contact
  • Cultivate and qualify new sales opportunities with strategic approaches
  • Maintain and update sales pipeline data in CRM
  • Provide accurate client and sales information
  • Analyze competitive landscape and assess potential threats
  • Communicate client needs and engage with ETG team members as necessary
  • Lead RFP execution and response efforts

Benefits

  • Comprehensive medical and dental coverage
  • 3 weeks of paid vacation in the first year, with additional days for tenure
  • 6 personal emergency leave days
  • 20 days allocated for personal development and training
  • Extensive onboarding and mentoring programs
  • A workplace culture focused on trust, empowerment, and positivity
Full Job Description
Job Description

P U R P O S E

To seek out, find and develop trusted, profitable relationships with existing and new clients.

C O R E A C C O U N T A B I L I T I E S
◆ Find new clients and potential sales.
◆ Nurturing deep and broad client relationships to create more stakeholder influence, and act as the
main point of contact within the account.
◆ Cultivating and qualifying new opportunities while identifying the most appropriate sales strategies.
◆ Updating and maintaining sales pipeline data/forecast within CRM.
◆ Providing accurate client data, sale details and other sale related information (i.e. site, packages sold,
contacts).
◆ Understanding the competitive landscape and assessing potential threats.
◆ Understanding and positioning ET Group's value proposition to meet client needs.
◆ Establishing margins and negotiating contracts within the team.
◆ Team lead for RFP execution and response.
◆ Communicating and prioritizing needs for the client, connecting and engaging to other ETG team
members as required.
◆ Participate in internal, partner and vendor trainings to stay up to date on the latest technology
solutions.

Qualifications

◆ 4-6 years in account management, client success, or customer engagement - B2B preferred
◆ Proven record of retaining and growing a client portfolio
◆ Experience leading or mentoring junior team members
◆ Comfortable owning revenue targets up (sell, cross-sell, renewal)
◆ Understanding of AV or technology solutions considered an asset

Additional Information

Further Details:
  • Annual salary range: 100-130k CAD per year.
  • Ability to obtain required security clearances and confidentiality agreements.
  • Comprehensive medical and dental coverage.
  • 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
  • 6 personal emergency leave days.
  • Personal development opportunities with 20 days allocated for training and skill enhancement.
  • Extensive onboarding, mentoring, and growth potential.
  • A workplace built on trust, empowerment, and a positive atmosphere.

Please note, you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.

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