Job Family:Health Account Executive
Travel Required:Up to 25%
Clearance Required:None
What You Will Do:Own and grow key client relationships across a portfolio of healthcare providers and financial institution (lockbox) clients, ensuring high client satisfaction and long-term partnership value
- Drive revenue growth and wallet share expansion through:
- Contract renewals and renegotiations
- Expansion of Payment Automation and Lockbox Healthcare service offerings
- Lead end-to-end account management, including:
- Financial performance (revenue, margin, forecasting accuracy)
- Operational delivery oversight and service quality
- Executive-level stakeholder engagement
- Develop and execute account strategies (1-3 year horizon) aligned with client objectives and Guidehouse growth priorities
- Partner cross-functionally with Product, Operations, Finance, and Technology teams to:
- Improve revenue recognition and billing accuracy
- Drive automation and process standardization (e.g., invoicing, reporting, workflows)
- Enable scalable delivery models
- Lead complex commercial discussions and negotiations with healthcare systems and banking clients, including pricing, scope, and contractual terms
- Ensure compliance, governance, and risk management, including:
- Regulatory and contractual obligations (e.g., PCI, data privacy, audit readiness)
- Engagement governance frameworks and documentation
- Drive operational transformation initiatives, including implementation of tools, automation, and service delivery improvements
- Provide mentorship to junior account managers and analysts, improving team capability, scalability, and performance
- Collaborate and work with offshore Delivery centers
What You Will Need:- 10+ years of experience in Account Management, Client Services, or Consulting within:
- Healthcare Revenue Cycle Management (RCM), Payment Automation, or Financial Services
- Proven experience managing client portfolios with ownership of revenue and margin performance
- Strong understanding of:
- Healthcare RCM workflows (e.g., ERA, billing, reconciliation)
- Payment processing and/or bank lockbox operations
- Demonstrated ability to:
- Drive contract negotiations, and client expansion strategies
- Lead cross-functional initiatives across product, operations, and finance
- Influence senior client stakeholders and internal leadership
- Experience with financial forecasting, pricing models, and revenue recognition processes
- Strong analytical and problem-solving skills with ability to manage ambiguous and complex business challenges
- Bachelor's degree required (Relevant experience may be substituted for formal education or advanced degree)
What Would Be Nice To Have:Experience working in
Health + Financial Services (banking) intersection, especially payment automation or lockbox services
- Prior exposure to AI/automation initiatives in billing, reconciliation, or compliance workflows
- Proven leadership experience managing or mentoring teams and junior associates/managers
- Experience with client onboarding and large-scale implementations (multi-client or enterprise rollouts)
- Familiarity with tools such as:
- Ticketing/workflow systems (e.g., Freshdesk)
- Identity/access platforms (e.g., OKTA)
- Billing/revenue analytics tools
- Strong track record in:
- Process transformation and operational efficiency improvements
- Driving cost optimization and margin enhancement
The annual salary range for this position is $106,000.00-$176,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
