Alida

Account Executive

Alida$240K — $280K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in quota carrying software or technology sales and account management.
  • Direct experience selling technology for market or UX research is mandatory.
  • Proven track record of achieving revenue targets in the SaaS/technology sector.
  • Experience managing the complete sales cycle from prospect to close.
  • Demonstrated ownership of complex sales processes across accounts.
  • Familiarity with MEDDICC sales methodology and CRM tools.
  • Preference for experience with community, social, CRM, or customer feedback platforms.

Responsibilities

  • Create and sustain a robust sales pipeline to exceed account targets.
  • Oversee the entire sales process by coordinating with relevant resources.
  • Analyze market research to identify trends and customer insights.
  • Conduct solution discovery sessions with enterprise clients.
  • Enhance client relationships through consistent communication.
  • Plan and execute account-specific events to boost new opportunities.
  • Balance short-term results with long-term revenue goals.
  • Manage contract negotiations and renewals in line with company policies.

Benefits

  • Opportunities for growth with a fast-growing SaaS company.
  • Comprehensive family benefits including medical, dental, and vision.
  • Unlimited vacation policy for flexible time off.
  • Summer Fridays off during July and August for better work-life balance.
  • Ranked among the Best Workplaces in British Columbia for 2024.
  • Recognized as a Best Workplace for Women in 2023.
  • Awarded as a Top Employer by British Columbia's Top Employers 2023.
Full Job Description
We're actively seeking experienced Account Executives, who have direct experience in selling technology to enable market research or UX research. As an Enterprise Account Executive, you will be responsible for driving revenue growth by identifying and securing new business opportunities within the enterprise market segments. Your expertise in technology solutions and sales, will enable you to show value through upselling, cross selling and net new opportunities. You will work closely with line of business (LOB) and C-Level executives as a trusted advisor to deeply understand their unique business challenges and goals.

You'll be responsible for crafting, guiding and implementing a territory strategy alongside a talented team of Customer Success Managers, Solution Engineers and Business Development Representatives. Together, you'll work towards fostering and enhancing mutually beneficial relationships with customers.

Key responsibilities:
  • Create and maintain a sales pipeline to ensure over-achievement within the designated account.
  • Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Marketing, Customer Success etc.
  • Understand market research initiatives to gather insights on industry trends, customer preferences and competitive positioning.
  • Lead solution discovery sessions with enterprise clients to understand their pain points and goals, positioning our SaaS offerings as solutions that deliver measurable values.
  • Strengthen client relationships through regular engagement.
  • Organize and manage in-market events, and account specific initiatives to generate net new opportunities and interest within the account.
  • Maintain a long-term perspective to maximize overall revenue generation while being able to generate short term results.
  • Manage contract negotiations and renewal processes with enterprise clients, working closely with legal and finance teams while adhering to company policies and objectives.
  • Stay informed about various industry trends, understand our competitive landscape, and emerging technologies, leveraging this knowledge to anticipate client needs and differentiate our offerings in the market.
About you:
  • 5-7 Years experience of quota carrying software or technology sales and account management experience.
  • Direct experience and success selling technology to enable market research and / or UX research is a requirement to be considered for this role.
  • Successful history of net new business sales, with the ability to prove consistent delivery against revenue targets in the SaaS/technology sector.
  • Experience managing the sales cycle from prospect to close.
  • Experience managing and closing complex sales cycles and demonstrated ownership of all aspects of account management.
  • Previous Sales Methodology training (MEDDICC), Sales Navigator & CRM experience.
  • Direct experience selling community, social, CRM or customer feedback platforms is desirable.
  • University Degree.
Additional details:
  • This role is open to remote applicants within the US and Canada, with a strong preference for candidates based in the Toronto or Vancouver areas.
  • The typical OTE for this position is $240,000 - $280,000 per year (both CAD & USD, depending on location). Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it's true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work

+ Recognized in 2023 as one of the Best Workplaces for Women®

+ Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida (formerly Vision Critical) is a software company that provides enterprise feedback management solutions. The company was founded in 2000 by Andrew Reid and is headquartered in Vancouver, British Columbia. Alida's software allows companies to collect and analyze customer feedback in real-time, helping them to make data-driven decisions and improve customer satisfaction. The company's clients include some of the world's largest brands, across a range of industries. Alida has a strong focus on innovation and has won numerous awards for its products and services.
Learn more about Alida
Size
500 employees
Industry
Founded
2000

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