JOB OVERVIEW:

This is the perfect role for a leader that is inherently, naturally, gloriously social, both online and off. Everyone wants your input, opinion and approval. People trust you. You feel in your bones what’s on-brand for your clients, and you efficiently, effortlessly direct a team to deliver the right stuff, every time.

This is a hybrid role, 3 days on site.

WHAT YOU'LL DO:

You will deepen the client relationship and grow their business in a meaningful way. Your day-to-day work will be strategic in nature, developing initiatives and providing creative, practical solutions to client issues. You will devise engagement strategies, approve content and manage scopes, deliverables and campaigns to ensure that all parties stay true to the strategic vision and voice across channels 24/7, 365.

• Managing, maintaining, and growing the relationship with the client and key stakeholders

• Direct and have a positive impact on projects, teams and clients by providing direction and a direction and vision to follow

• Maintaining a superior relationship with all departments in the agency and understands the strategic goals of the account and contributes to their communication to the agency team

• Management and mentorship of junior staff members, including one Social Media Manager and one Account Coordinator

• Communicating with senior leadership about account status while proactively finding solutions to issues that may arise.

• Proven ability to manage high-volume content pipelines across multiple accounts and platforms.

• Proven ability to manage high-volume content pipelines across multiple accounts and platforms.

• Expert in juggling overlapping deadlines and shifting priorities in fast-paced environments.

• Strong organizational systems to track content workflows, reviews, and stakeholder approvals.

• Skilled at aligning cross-functional teams to deliver on time without sacrificing quality.

• Experience leading simultaneous campaigns while maintaining strategic oversight and executional detail.

• Comfortable making quick decisions and pivoting strategies to meet changing client or market demands.

• Adept at identifying bottlenecks and optimizing processes for scalable content production.

• Calm under pressure; thrives in deadline-driven environments with competing priorities.

• Confident communicator who keeps clients and internal teams aligned through complexity.

WHAT WE'RE LOOKING FOR:

• 6+ years’ experience in digital/social account management

• Experience working with influencers/creators, and a passion for the growing creator industry

• Experience implementing social media, digital and integrated marketing campaigns

• Natural leadership abilities

• Excellent communication skills: persuasive, strategic, proactive, diplomatic

• Experience managing and mentoring large teams

• A demonstrated passion for and superb understanding of the social media landscape

• A deep understanding of relevant social ad operations and optimization

• Uncanny attention to detail

• Rockstar presentation skills

• Commitment to excellence — working nonstandard hours when necessary, anticipating issues and communicating with diplomacy, identifying emerging platforms and trends to drive innovation

• Big brand experience a must!

WHAT WE OFFER

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.   

• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. 

• Parental Leave: We provide paid parental leave to support your family during important life events.  

• Retirement Plan: 401k plan including contribution matching.  

• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.  

• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more 

• Commuter Benefits: Access support for travel and commuting needs, where available

Base salary range: $110-135K, plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.