McKesson

Account Director

McKesson • $115K — $192K *
Columbus, OH 43230In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years in Healthcare, Pharmaceutical, Program or Client Management, Finance, Operations, and Distribution
  • Strong collaboration and customer focus skills
  • Ability to manage multiple projects within budget and timelines
  • Proficient in project management and organizational skills
  • Experience with process documentation and improvement
  • Analytical skills to identify trends and suggest customer solutions
  • Familiarity with Microsoft Office Suite, including intermediate Excel and PowerPoint skills

Responsibilities

  • Monitor profitability against plans and analyze discrepancies
  • Negotiate contractual arrangements and liaise with legal for document execution
  • Coordinate internal sizing efforts for new client initiatives
  • Act as primary contact for client-related project updates
  • Manage and gauge customer satisfaction and service delivery expectations
  • Prepare and deliver business review reports to clients
  • Define project scope and facilitate business requirements documentation

Benefits

  • Competitive compensation package
  • Annual bonus or long-term incentive opportunities
  • Positive team environment fostering collaboration
  • Continuous professional development and training
  • Flexibility in work location and potential travel opportunities
Full Job Description
Account Director Job Summary:

Key Responsibilities:

CONTRACTUAL and FINANCIAL MANAGEMENT
  • Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met.
  • Understands contractual obligations and negotiates incremental contractual arrangements after program go-live. This will include involvement with legal and regulatory leaders to ensure appropriate contractual documents are executed.
  • Coordinates internal effort to produce sizing on new client initiatives and/or program expansions and delivers pricing to customer. This will include ensuring updates are documented in contract(s) and/or assisting on technical requirements.

CUSTOMER RELATIONSHIP MANAGEMENT
  • Responsible for overall customer satisfaction with Biopharma client. Acts as primary point of contact for the client related to projects and project status information.
  • Manages client expectations regarding the delivery of services and program performance and regularly engages customers to gauge satisfaction
  • Provides customer with proactive, consultative services on process improvement opportunities, revenue generating activities and cost saving opportunities.
  • Responsible for written and verbal (non-sales and non-IT specific) communication to the client.
  • Prepares and delivers in collaboration with Quarterly/Monthly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc. Additionally, highlighting program details to keep the client apprised of all key operating aspects. This may also include ad hoc client specific reporting and/or dashboards.


PROJECT MANAGEMENT
  • Responsible for interfacing with sales and the customer to clearly define project scope. Scope of work to be used for the development of a business requirement document.
  • Responsible for business requirement development, keeping updated, signature execution.
  • Manages strategies for sub-projects for the implementation of new products, services, client initiatives and change requests according to company/client standards.
  • Responsible for identifying project priorities with customers and communicating priorities to internal teams, including executive leadership.


ACCOUNT MANAGEMENT
  • Maintains day-to-day customer satisfaction, typically for small to mid-size accounts, and may partner with more tenured peers to support larger accounts
  • Reviews all program documentation prior to production release including Business Requirement Document, Standard Operating Procedures, Work Instructions, System Requirement Documentation, and Training Materials.
  • Approves project scope, business rules, and overall project release.
  • Ensures client sign-off is obtained on business requirements (initial and ongoing change requests).
  • Monitors monthly performance against service level agreements and develops plan for corrective action if service levels are not met. This may include working across all functional operational teams.
  • Serves as a point of contact for day-to-day program issues. Involves appropriate team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary.
  • Interacts with all internal departments to assist as needed in providing business understanding. This may include an occasional training exercise.
  • Creates the "data value story" to communicate the customer value proposition and empower decision-making/action.
  • Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer. This should include rationale and analysis of the impact of the data to either financials, operations, patients and/or providers.
  • Serves as the point of contact for CoverMyMeds and vendors associated with the Client who interact with CoverMyMeds programs. Collabroates with Account Operations and functional partners to to ensure customers are receiving needed CMM services day-to-day support.


WORKFORCE and ADMINISTRATIVE
  • Monitors all cross-functional teams tracking on customer projects. This includes escalating to leadership when necessary to ensure timelines remain on track.
  • Provides status reports to ensure senior level management visibility.
  • Responsible for building a positive team environment with internal and external partners.
  • Manages conflict resolution to ensure successful/productive projects to program operational teams.


Minimum Requirements

Degree or equivalent and typically requires 4+ years of relevant experience (client-facing account management and project management)

Qualifications/Critical Skills
  • 4+ years in business experience in Healthcare, Pharmaceutical, Program or Client Management, Finance, Operations and Distribution
  • Collaborative, customer focused, and able to create visible value to client and within the organization
  • Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
  • Project management and organization skills
  • Understanding and experience with process documentation and improvement
  • Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
  • Proven ability to develop creative solutions to complex problems by applying industry and customer knowledge coupled with sound judgment
  • Experience with Microsoft Office Suite, including Visio, Outlook and Project
  • Intermediate skills in Microsoft Excel, and PowerPoint


Additional Knowledge and Skills
  • Excellent verbal and written communication skills
  • Ability to develop strong team relationships and bring individuals together to focus on team goals


Education
  • 4-year degree in related field or equivalent experience preferred


Physical Requirements

Working Conditions:
  • General professional office environment.
  • 10-15% travel may be required, dependent on client demands


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

$115,400 - $192,300

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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