We are currently looking for a results-driven
Account Director to join our team who will act as the dedicated liaison between clients and our internal teams, ensuring seamless communication, project execution, and timely delivery of all client initiatives. This individual will be responsible for creating and nurturing customer relationships and developing new business opportunities. The incumbent will be the primary point of contact for the client, ensuring transparency, accountability, and smooth operations across the project lifecycle.
IN THIS ROLE, YOU WILL:- Establish and maintain strong relationships with clients.
- Drive the end-to-end sales process, from lead generation to deal closure, ensuring a robust pipeline of opportunities.
- Develop, manage, and monitor critical path timelines for all client projects from initiation to delivery.
- Coordinate cross-functional alignment (Product Development, Marketing, QA, Supply Chain, Finance) to meet client requirements.
- Prepare and deliver regular project updates and status reports to both client and internal teams.
- Facilitate approvals, artwork, samples, documentation, and product specifications, ensuring client expectations are met.
- Proactively escalate risks, delays, or challenges with recommended solutions.
- Manage budgets, quotations, and change requests in collaboration with Finance and Project Management.
- Represent the client voice internally, ensuring product quality, timelines, and communication standards are met.
- Support innovation and new product launches by coordinating with PD and Marketing to deliver client-ready presentations/materials.
- Maintain organized project documentation, approvals, and correspondence through Smartsheet/other project platforms.
ABOUT YOU:- Education: Bachelor's degree in Business, Marketing or related field.
- 3-5 years of experience in Account Management or Client Services, ideally within Consumer Packaged Goods (CPG), Retail, or Private Label.
- Strong knowledge of product development cycles, packaging, and quality assurance processes.
- Experience working cross-functional teams.
- Strong understanding of cosmetic/beauty industry. Familiar with cosmetic trends, business development
- Proficient in Microsoft Office (Excel, PowerPoint, Word), Project Management Software
- Willingness to travel globally as well as within North America as needed
What we offerYou will enjoy being part of an energetic and hands-on team, excited about beauty and home care. You will work with passionate and talented colleagues who inspire and support each other. We have fun and celebrate successes together, but we are also not afraid to roll up our sleeves and get the job done.
On top of that you will get:- A competitive total rewards package with a salary range of $80,000-$95,000 + commission depending on experience
- A comprehensive health/dental and retirement savings plan with employer match
- To work in a hybrid environment with the opportunity to work 2 days remotely
- An international working environment full of energy, beauty and growth
- Opportunities to grow, both personally and professionally.
- Of course, a great bunch of colleagues.
Artificial Intelligence (AI) enabled tools may be used to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all final hiring decisions are made by authorized human personnel.
