McKesson

Account Director (Authorized Treatment Centers)

McKesson • $154K — $258K *
San Francisco, CA 94112In-Person
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of relevant experience, especially in CGT environments or similar sectors.
  • Demonstrated success in provider network expansion for treatment centers or equivalent healthcare models.
  • Experience in strategic account management within healthcare, biotech, or life sciences with complex partnerships.
  • Familiarity with onboarding new client accounts effectively.
  • Proficient in managing escalated customer issues and complex negotiations with executives.
  • Ability to operate independently in ambiguous business environments, influencing decisions across multiple stakeholders.
  • Collaboration experience with cross-functional teams in legal, finance, and customer success on growth programs.

Responsibilities

  • Identify and evaluate high-value opportunities for ATC expansion.
  • Build strong relationships with senior stakeholders and negotiate complex agreements.
  • Lead comprehensive onboarding efforts involving multiple internal partners for effective implementation.
  • Develop strategic account plans to align customer needs with McKesson capabilities and identify growth avenues.
  • Act as the main strategic lead for relationship management with CGT treatment center accounts across various levels.
  • Anticipate and address customer needs, providing tailored solutions and influencing stakeholders.
  • Coordinate internal teams to ensure effective communication and execution of initiatives.

Benefits

  • Flexible work environment, including remote options.
  • Regular business travel up to 50% for customer engagement.
  • Comprehensive Total Rewards package including benefits for wellness and work-life balance.
Full Job Description
  • Role Summary

The CGT Treatment Center Account Director independently leads the expansion, onboarding, and growth of McKesson's cell, gene, and advanced therapy treatment center network. This role applies deep CGT subject-matter expertise and strategic account management experience to build long-term provider relationships, influence senior customer stakeholders, resolve complex business issues, and drive measurable growth, customer satisfaction, and performance against key business objectives.

Key Responsibilities
• Approved/Authorized Treatment Center (ATC) Expansion
  • Independently identifies, evaluates, and pursues high-value ATC expansion opportunities by applying advanced knowledge of cell, gene, and advanced therapies, provider operations, and market dynamics.
  • Builds and influences relationships with senior customer stakeholders and serves as a key escalation point for complex negotiations, contracting barriers, and network expansion decisions.
  • Onboarding and Account Growth
  • Leads complex treatment center onboarding efforts across legal, finance, product, customer success, account setup, and other internal partners to ensure effective implementation and adoption.
  • Develops and executes strategic account plans that align customer objectives with McKesson capabilities, identify growth opportunities, and drive measurable expansion, retention, and customer value.
  • Relationship Management
  • Serves as the primary strategic relationship lead for CGT treatment center accounts, building trusted relationships across multiple stakeholder levels, including senior and executive customer contacts.
  • Anticipates evolving customer needs, advises on tailored solutions, and influences internal and external stakeholders to resolve complex issues and advance account objectives.
  • Collaboration & Communication
  • Provides cross-functional leadership by coordinating internal teams, including Customer Success Executives, sales, product, customer service, account setup, legal, and finance, to ensure alignment, clear communication, and effective execution.
  • Translates customer, operational, and market insights into actionable recommendations, and communicates key metrics, volume trends, growth opportunities, risks, and customer feedback to inform business decisions and improve customer outcomes.
  • Education & Training
  • Develops and delivers customer education, enablement strategies, and ongoing support to help treatment centers effectively utilize McKesson services, including product procurement, specialty pharmacy services, and technology solutions.
  • Advises customers on best practices and available resources to maximize adoption, value, and performance outcomes.
  • Other duties as assigned.


Minimum Requirement
  • Degree or equivalent and typically requires 10+ years of relevant experience.
  • West coast regional territory


Critical Skills
  • Prior experience in CGT (Cell, Gene, and Advanced Therapies) environments or similar regulated, innovation-driven sectors.
  • Proven success in provider network expansion initiatives, particularly in launching or scaling treatment centers or similar healthcare delivery models.
  • Experience in strategic account management within healthcare, biotech, or life sciences-ideally involving complex, high-value partnerships.
  • Experience managing on-boarding of new customer accounts.
  • Hands-on experience resolving escalated customer issues and navigating complex negotiations with executive stakeholders.
  • Demonstrated ability to operate independently in complex, ambiguous business environments, using advanced judgment to influence decisions, resolve escalations, and drive outcomes across multiple stakeholders.
  • Experience collaborating with cross-functional teams across legal, finance, product, and customer success to deliver large-scale onboarding and growth programs.
  • Track record of driving measurable growth and customer satisfaction through strategic planning and execution.


Specialized Knowledge & Skills
  • Advanced knowledge of the CGT provider ecosystem, treatment center operations, specialty distribution/service models, and cell, gene, and advanced therapies
  • Ability to influence senior customer and internal stakeholders without direct authority
  • Ability to translate customer, operational, and market insights into strategic account plans and business recommendations
  • Advanced project and program management skills across complex, cross-functional initiatives
  • Executive-level communication, consultative problem solving, and stakeholder influence
  • Strong judgment in resolving complex customer, operational, and contracting issues using data-driven decision-making


Working Conditions
  • Work Environment - This role is primarily performed in a professional office or remote work environment. The employee is expected to maintain a suitable workspace that supports productivity, confidentiality, effective communication, and reliable access to required technology and business systems.
  • Travel Requirements - This position requires regular business travel, up to approximately 50%, based on customer needs, business priorities, conferences, internal meetings, and treatment center engagement. Travel may include overnight stays and may vary by business cycle, customer location, and organizational needs.
  • Physical Requirements - This role is generally sedentary in nature and requires the ability to perform standard office-related activities, including sitting or standing for extended periods, using a computer and phone, participating in virtual and in-person meetings, and communicating effectively with internal and external stakeholders. The employee may occasionally be required to lift or move standard office materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$154,800 - $258,000

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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