UCLA Health

Access Administrator- Patient Access Organization

UCLA Health$98K — $214K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in healthcare administration or patient access management
  • Strong understanding of centralized scheduling processes and access operations
  • Proven leadership capabilities with experience managing teams
  • Expertise in operational governance and performance improvement methodologies
  • Ability to align strategic objectives with frontline operations

Responsibilities

  • Oversee centralized scheduling and access operations for assigned specialty domains
  • Ensure alignment of daily execution with strategic access objectives
  • Manage and mentor Operations Supervisors and Access Performance Coaches
  • Drive quality assurance and enhance service levels across the organization
  • Implement and optimize training strategies that meet quality standards

Benefits

  • Comprehensive health benefits package
  • Generous paid time off and holidays
  • Opportunities for professional development and continuing education
  • Work-life balance initiatives
  • Supportive team environment focused on collaboration and performance improvement
Full Job Description
Description

The Access Administrator serves as the vertical performance integrator for a defined specialty domain (e.g. Primary Care & Pediatrics, Medical Specialties, Surgical Specialties) within the Patient Access Organization. This leader is accountable for unify operational execution and performance governance to drive high reliability, quality, and accountability across centralized scheduling and access operations. The role directly oversees Operations Supervisors and Access Performance Coaches and ensures alignment between daily execution, strategic access objectives, quality standards, workforce performance expectations, and enterprise stakeholder commitments. This position bridges strategy and frontline performance, ensuring service levels, scheduling accuracy, coaching effectiveness, and workflow adherence are managed as an integrated system, not siloed functions. The Access Administrator serves as the primary owner of access performance, workforce effectiveness, and continuous improvement within their respective domain. This role ensures that operational expectations, training strategies, quality standards, and performance improvement efforts are fully integrated and responsive to the unique needs of each area.

*4 positions available

$98,200-$214,600

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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