Create and maintain operating procedures for the Consumer & Small Business Banking that comply with overarching operational policies that support Truist values and protect the relationship of company within the marketplace and regulatory communities. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Create and maintain teammate operating procedures with a moderate to high technical complexity, focusing on efficiency, accuracy and reducing ambiguity. When changes are needed or new procedures are created, assess the need for end user communication, assist with that communication and coordinate publication dates to coincide. These procedures must comply with overarching operational polices with an eye toward supporting Truist values and protecting the relationship of Truist within the marketplace and regulatory communities. 2. Develop and maintain partnerships with Compliance, Legal, Risk, Subject Matter Experts and End Users in an environment of full transparency through open, timely and accurate communications. Evaluate and respond to end user feedback by providing answers to teammate questions and scheduling procedure updates as needed. Represent Teammate Process & Business Practice on projects and act as liaison with partners. 3. Maintain an awareness of the intended and unintended consequences of actions. Assess gaps in processes and make recommendations to solve concerns. Use strategic thinking skills to influence change to solve these concerns and gain buy-in from partners. 4. Perform an annual review of operating procedures, partnering with appropriate teammates, to determine if changes are needed to comply with regulatory/process changes. Make changes as needed, appropriately document the review and coordinate end user communication. 5. Act as a mentor for other Procedure Specialists, provide training and assist Knowledge Delivery Manager with answering daily questions. 6. Manage competing priorities effectively and stay organized even with highly detailed work so that tasks stay on track. Day-to-day activities include attending project meetings, updating procedures, educating partners on workflow, managing work flow, reviewing/publishing procedures and escalating risk-based concerns. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree, or equivalent education and/or related training 2. 5 years' experience in a related field of banking operations or retail/commercial banking 3. Demonstrated strong interpersonal, leadership, communications and analytical skills 4. Intermediate PC skills to include a good working knowledge of Microsoft Office 5. Demonstrated ability to prioritize, delegate, follow up and expedite all issues daily 6. Solid knowledge of financial industry applicable laws such as Patriot Act, AML and BSA, core deposit products and related activities and banking systems Preferred Qualifications: 7. College Degree with a focus on business or technical writing or 3 years' experience in multiple areas of bank operations 8. At least two years of experience writing procedures for Truist 9. Experience with quality review, audits and regulatory reporting 10. Experience with Truist lending processes and systems General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.