Academic Student Success Professional (Student Services Professional IV), Academic Success and Undergraduate Advising

Job no: 562088
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Job Summary:

Under the general direction of the Director of Academic Advising, the Student Success Coordinator provides advanced-level student services and serves as the campus subject matter expert on academic success, retention, persistence, and graduation initiatives. The position exercises a high degree of independent judgment in developing, implementing, evaluating, and continuously improving campus-wide academic success programs, policies, and advising practices that directly support institutional student success goals.

The incumbent independently analyzes institutional and student success data to identify trends, evaluate program effectiveness, and recommend policy, procedural, and programmatic improvements that influence advising practice and student success outcomes across the university. The position develops collaborative strategies with academic colleges and administrative units to improve student retention, academic standing, and degree completion.

The position provides highly complex academic advising to students experiencing academic difficulty while simultaneously leading university-wide initiatives related to probation, dismissal, academic recovery, orientation, and advising services. Through strategic leadership, data-informed decision making, and cross-divisional collaboration, the incumbent contributes to institutional priorities related to student persistence, equity, and graduation.

Responsibilities:

• Advises students who are having serious academic difficulties
• Helps students on academic notice, probation, dismissal, or returning after dismissal
• Reviews student records and individual situations
• Explains and applies university academic policies
• Creates academic recovery and success plans for students
• Refers students to appropriate campus resources and support services
• Helps develop programs that improve student success and retention
• Reviews advising programs to see what is working and what needs improvement
• Leads academic probation and dismissal processes
• Handles complex academic standing cases
• Makes sure procedures follow CSU and university policies
• Reviews student data related to:

• Retention
• Graduation
• Academic standing
• Student progress
• Uses data to recommend improvements to programs and procedures
• Prepares reports and shares findings with leadership
• Serves as a campus expert on academic success, probation, dismissal, and recovery
• Provides guidance to faculty, staff, administrators, and advisors
• Supports academic advising and registration during new student orientation
• Helps first-year, transfer, and other student groups with registration and advising
• Develops advising and registration processes
• Resolves difficult registration and advising issues
• Works with campus departments to improve the student experience
• Collaborates with Admissions, Registrar, Orientation, Enrollment Management, and academic colleges
• Participates in university committees and student success initiatives
• Builds partnerships with campus departments
• Helps remove barriers that may prevent students from succeeding or graduating
• Performs other related duties as assigned

Minimum Qualifications:

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Education:

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Required Qualifications:

Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge.

General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically

and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below.

Preferred Qualifications:

• Master's degree in counseling, higher education or a related field.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

The anticipated hiring range for this position is $6,320 per month

CSU Classification Range: $6,320 - $9,014 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time / Exempt / Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is September, 24, 2026 at 11:55 pm (PST).

Whatsapp Facebook LinkedIn Email App