Job Title: A/V Lead System Integrator
Location: Washington, DC
Type: Direct Hire
Work Model: Onsite - onsite
Security Clearance: US Citizenship and ability to obtain a public trust or higher
Responsibilities
- Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities
- Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation
- Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
- Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations
- Develop and maintain A/V system architecture documentation, diagrams, and configuration records
- Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs
- Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance
- Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements
- Serve as the on-site technical lead for executive briefing center operations and high-visibility events
- Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
- Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions
- Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution
- Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently
- Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents
- Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records
- Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
- Lead, mentor, and supervise A/V systems integration team members
- Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities
- Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity
- Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
- Support recruitment, onboarding, and professional development of A/V team personnel
- Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
- Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints
- Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team
- Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate
Requirements
- Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience
- Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
- Proven experience supporting executive-level engagements and high-visibility events in a professional environment
- Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
- Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture
- Demonstrated experience leading or supervising A/V technical teams
- Expert-level proficiency in: Enterprise A/V system design, integration, and operations
- Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech)
- Digital signage systems and management platforms
- Microsoft Teams Rooms configuration and management
- A/V over IP technologies and transport protocols
- Display technologies (LED, LCD, projection systems)
- Audio systems (DSP configuration, microphone arrays, speaker systems)
- Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast)
- Microsoft 365 and Teams administration as it relates to A/V endpoints
- ITSM platforms (e.g., ServiceNow)
- IT security principles applicable to A/V systems
- ITIL 4 change and incident management practices
- Certified Technology Specialist (CTS) - AVIXA (required)
- CTS-I (Certified Technology Specialist - Installation) (required)
- CTS-D (Certified Technology Specialist - Design) (strongly preferred)
- Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent
System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
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Ref: #851-Rockville-S1
