Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Operations Strategy

Management Level
Senior Associate

Job Description & Summary
As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

The Opportunity:

As a Government and Public Sector Operations, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Work with PwC professionals on high-profile engagements across business transformation design/execution, including program/project management and business case support.
• Contribute to business architecture, operational readiness, performance frameworks, and service delivery model (SDM) design and options analysis.
• Support program implementation, transition, service/program reviews, target operating model (TOM) design, and business process re-engineering for productivity and cost optimization.
• Build strong client relationships by expanding industry and emerging technology knowledge, and sharing insights and PwC perspectives.
• Identify and surface potential sales or business development opportunities to project leadership.
• Engage in client interactions as a strategic advisor, leading/supporting workshops, interviews, facilitation, and data collection efforts.
• Lead small to medium project tasks and teams, managing timelines, deliverables, delegation, and junior team support.
• Proactively raise risks, issues, and mitigation strategies, while leveraging analytical tools and emerging techniques for problem-solving.
• Conduct data analysis, research, and benchmarking to generate insights; develop recommendations, reports, and presentations while ensuring data quality and documentation.
• Mentor junior team members, stay current on industry trends, support thought leadership and practice development, and contribute to business development and internal initiatives.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 3-5 years of project-based experience in the public sector or exposure to a consulting environment.
• Relevant certifications (PMP, CSM, CBAP, CMC, Lean Six Sigma) considered assets.
• Strong capabilities in data analysis, process mapping, optimization, performance management, market research, and organizational design/transformation.
• Experience supporting large, complex system implementations (e.g., SaaS, HCM, ERP).
• Data modeling and visualization expertise, including tools such as Excel and Power BI.
• Experience leveraging AI tools to enhance productivity and process efficiency, and ownership of quality management for team deliverables.
• Strong analytical thinking, problem-solving, and ability to deliver high-quality, value-driven outputs.
• Excellent communication and interpersonal skills; ability to simplify complex concepts and take ownership of career development.
• Effective leadership and project management skills, including delegation, accountability, agile ways of working, and mentoring team members.
• Strong presentation/reporting skills, interest in public sector, emerging technologies, and commitment to diversity and inclusive collaboration.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence, Operational Performance Management (OPM) {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
July 17, 2026