Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Operational Risk Manager II provides a broad range of risk analysis, reporting and/or support to business partners and acts as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization. This includes responsibility as program manager for one or more enterprise risk management initiatives. Programs may include but are not limited to Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program (Sarbanes-Oxley, Risk Assessments), Information Security, Records Management, Corporate Policy System and Key Risk Performance Indicators for Customer service excellence, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.

Depth & Scope:

• Leads a group of specialists/analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions
• Acts as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulations
• May manage or oversee a number of major risk area requirements and/or related programs that are enterprise-wide or cross multiple business segments
• Represents business on corporate initiatives and identifies key risks and implications and provides direction in complex situations
• Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures
• Works with various regulators, business/corporate and organization-wide business support groups to deal with regulatory and cross-business level issues
• Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.
• Leads the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements
• Leads or contributes to effective management of financial results and budgeting activities
• Analyzes potential risks and ensure escalation of key risks to appropriate areas and/or business leaders
• Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues
• Coordinates and/or guides activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)
• Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
• Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable
• Where appropriate oversee the development of key risk indicators for areas of specialized expertise.
• May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions
• Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators
• Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)
• Protects TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business
• Supports risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined
• Develops and maintains a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units/functional areas
• Represents the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns
• Builds awareness of key risk issues, drivers and mitigates by educating business leaders/management and providing training to broader groups as necessary
• Contributes to the development of executive level tools and/or comprehensive risk capital frameworks for the management of key risks
• Advances the practice of risk management in the business or corporate functional support areas through contributions to TD Bank's enterprise-wide risk strategy and corporate Operational Risk Management requirements
• Develops and fosters strong relationships with business unit management to improve the understanding and communication of business-specific operational risk and/or other key risk management issues
• Prepares board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank

Additional Information:

The Director is responsible for leading and imposing the framework for responsible, secure, compliant, and effective use of artificial intelligence.  The role provides executive level oversight of AI strategy, risk management, governance, and operational controls while enabling segment teams to adopt AI responsibly and at scale.  Partner with and develop strong relationships with all stakeholders including senior leadership, Segment Risk, Specialty Risk, Technology, Legal, Compliance, Cybersecurity, Privacy, Risk, Data, Vendor and Business stakeholders to ensure AI initiatives align with organizational objectives, regulatory requirements, ethical standards, and risk tolerance.

• Maintains policy and other governance documentation; facilitates US AI Governance Risk Committee with the Chair, establishes AI control inventory.
• Monitors higher risk AI applications/models/use cases, emerging AI legislation, regulations, standards, and industry expectations.  Measures and monitors success and operating metrics, issues, remediation progress, and key risk indicators. Escalates when necessary through established channels.
• Develops 2LOD AI use cases and develops or obtains training and awareness programs for employees, executives, and business users.
• Supports regulatory exams, internal audits, external assessments, and executive reporting relating to AI.

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 10+ years related experience required
• Expert knowledge at the enterprise or group business level requiring a broad managerial and deep specialized knowledge of operational risk management issues at the enterprise, business, regulatory and industry levels
• Previous management experience
• Ability to coach, counsel, train, and lead staff
• Strong attention to detail with the ability to recognize and react to discrepancies
• Strong interpersonal skills including demonstrated conflict management and negotiation skills
• Proven project management skills for multiple, large projects
• Strategic planning and process management experience a must
• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results
• In depth knowledge of financial services processes and workflows
• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization
• Excellent communications skills both written and verbal as well as the ability to develop business communications calling for specific action
• Effective presentation skills, including the ability to present to regulators, executive management and the Board of Directors
• Strong ability to influence the decisions and actions of others without express authority
• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction
• Travel may be required

Preferred Qualifications:

• 8+ years of experience in technology, AI/ML, risk management, governance, compliance, cybersecurity, privacy, data, audit, or a related discipline.
• Strong understanding of AI/ML technologies, generative AI, Model Risk, data governance, and AI lifecycle management.
• 5+ years of experience leading company-wide programs or teams.
• Strong judgement, Strategic Thinking and demonstrated experience developing governance, risk, compliance, or oversight frameworks.
• Experience leading responsible Ai, AI governance, model risk, or enterprise AI oversight programs
• Familiarity with major AI governance and risk management frameworks including NIST AI RMF, model risk management standards, and emerging AI regulations
• Experience working with executive committees, Boards, regulators, auditors, or other external stakeholders.
• Professional certifications in risk, compliance, audit, cybersecurity, privacy, or AI governance.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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