Applied Materials, Inc

2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)

Applied Materials, Inc • $70K — $95K *
Gloucester, MA 01930In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associates or Bachelor's Degree in Mechanical, Electrical, Chemical Engineering, or related field.
  • Good academic standing with a preferred GPA of 3.0 or above.
  • Strong analytical and problem-solving skills for troubleshooting complex issues.
  • Ability to manage multiple priorities in a dynamic support environment.
  • Effective communication skills for presenting technical information to various audiences.
  • Experience in semiconductor capital equipment, field service, or manufacturing operations is advantageous.

Responsibilities

  • Serve as the main technical support contact for assigned customer accounts.
  • Act as a liaison among customers, field teams, and engineering to provide technical documentation and guidance.
  • Assist in Alpha Site activities including installation and testing of new technologies.
  • Facilitate Beta Site deployments within customer production environments for new enhancements.
  • Participate in Engineering Change Order reviews to validate proposed solutions.
  • Analyze and present system performance metrics like MTBF and MTBI to stakeholders.
  • Develop various technical documents such as Customer Engineering Notices and implementation guides.

Benefits

  • Comprehensive benefits package offered.
  • Relocation eligibility for the position.
  • Opportunities for travel, approximately 10% of the time.
Full Job Description
As a Global Product Support (GPS) Engineer, you will work under the guidance of senior engineers and management to support customer issues, fleet performance activities, and product improvement programs. You will receive regular direction in setting work priorities, managing multiple assignments, and determining appropriate actions to address customer and technical issues. Through participation in troubleshooting activities, improvement projects, and customer support programs, you will build technical expertise and gain experience supporting both customer and internal business objectives.

  • Serve as the primary technical support resource for assigned customer accounts, supporting escalations, fleet performance activities, system installations, upgrades, and product improvement programs.
  • Act as a key liaison between customers, field teams, and engineering organizations, providing technical guidance and documentation to field engineers, technicians, and product support personnel responsible for diagnosing, troubleshooting, repairing, and maintaining equipment.
  • Support Alpha Site activities by assisting Engineering with the installation, operation, calibration, testing, and validation of new hardware, software, and process designs in development and laboratory environments.
  • Support Beta Site deployments by facilitating the installation, operation, calibration, testing, and validation of new hardware, software, and process enhancements in customer production environments.
  • Participate in Engineering Change Order (ECO) reviews to ensure proposed solutions are supported by technical data, validated for implementation, and effectively communicated to field organizations.
  • Generate, analyze, and present system performance data, including key reliability and availability metrics such as Mean Time Between Failures (MTBF), Mean Time Between Interruptions (MTBI), and system availability.
  • Support reporting and analysis of process performance, fleet reliability trends, and inventory/warehouse (I/W) spending to drive operational improvements.
  • Contribute to the development of technical documentation, including Customer Engineering Notices (CENs), Best Known Methods (BKMs), support plans, upgrade documentation, and implementation guides.
  • Present technical findings, recommendations, and improvement plans to customers and internal stakeholders.
  • Partner with Engineering, Product Support, and Field Service teams to ensure successful deployment and adoption of technical improvements and system upgrades.


Education
  • Associates Degree or Bachelor's Degree in Engineering such as Mechanical Engineering, Electrical Engineering, Chemical Engineering or related technical discipline.
  • Must be in good academic standing at their university, with a preferred GPA of 3.0 or above on a 4.0 scale
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
  • Ability to manage multiple assignments and prioritize work in a dynamic customer support environment.
  • Effective written and verbal communication skills, including the ability to present technical information to customers and cross-functional teams.
  • Experience with semiconductor capital equipment, field service, technical support, or manufacturing operations is a plus


Additional Information

Time Type:
Full time

Employee Type:
New College Grad

Travel:
Yes, 10% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Manufacturing & Automotive
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ
AMAT
* Ladders Estimates

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