The main function of the User Experience Designer is to work with product teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.
JOB RESPONSIBILITIES:• Support the evolution of Customer Experience by developing the CX portfolio, roadmap, and reference architecture.
• Drive customer experience strategy and best practices with cross-functional teams to implement applications and platforms that deliver a cohesive end-to-end experience.
• Participate in project delivery, navigating obstacles across multiple teams and roles through diligent planning, attention to detail, clear communication, and efficient decision-making.
• Demonstrate strong passion and hands-on technical experience.
• Contribute to concept service designs and create CX artifacts such as personas, journey maps, and storyboards in partnership with domain architects.
• Apply exceptional problem-solving skills to identify issues quickly, determine root causes, and select executable solutions within departmental guidelines.
• Collaborate with eBusiness CX architects, technical architects, and data/content owners to define the elements required to deliver high-quality experiences.
• Stay current with innovative processes and advancements in experience design.
• Engage with business partners responsible for various elements of the customer experience, as well as vendors supporting those areas.
• Work directly with dealers and end customers as needed, with interactions spanning the full breadth of the company's business model and organization.
• Build and maintain relationships with Global Product Owners (GPOs), Marketing/Product Support Managers, and Directors across internal and external groups.
• Communicate investment needs, architectural changes, and business requirements to ensure solutions can be developed to deliver the best possible experience.
RequirementsEDUCATION & EXPERIENCE REQUIRED:Bachelor's Degree required w/ 8 years experience required, OR,
Masters degree w/ 5 years experience required
REQUIRED SKILLS:•
Top 4 Skills: Proficient in Figma, asks insightful questions, effective communication, willingness to collaborate
• At least 3
+ years UX Design experience
• Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments
• 3 years of experience with design tools such as
Figma (required 1+ years), Sketch and other UX/UI software
• Comfortable working autonomously with product and engineering teams
DESIRED SKILLS: • 3+ year exp designing complex systems or applications
Benefits- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 100,000-120,000 per annual
