Join a team that's transforming customer onboarding for QuickBooks Advanced, driving retention and growth through data-driven strategies and cross-functional collaboration.

Champion the operational framework for expert recruitment and onboarding. Influence HR and business partners to create a scalable talent infrastructure, drive operational excellence, and enhance expert performance within a dynamic environment.

Shape the future of innovative product strategy by defining a multi-year vision, leveraging market insights to align stakeholders and drive growth in the mid-market segment while enhancing customer engagement and competitive positioning.

Drive technology innovation and operational excellence by managing a critical technology stack, leading AI readiness, and optimizing cross-organizational escalation systems to enhance expert support and overall service delivery.

Elevate customer experience by managing high-volume executive escalations. You will lead issue resolution from intake to closure, analyze root causes, and drive systemic changes to prevent future escalations, enhancing overall satisfaction.