Develop a strong understanding of the customer through market visits, usability tests, surveys, online feedback mechanisms and focus groups. Know their product and customers better than anyone else in the company.
Lead strategic initiatives that will have overarching impact by developing creative, yet pragmatic solutions. These initiatives and portfolio are over and above involvement in the global company strategy.
We are seeking an experienced Manager, Traveler Experience with the skills and experience to assist travel counselors with issues in real time and support the team supervisor by monitoring and counseling agents, providing feedback on their performance, and working with other team leads in scheduling and covering lead shifts.
Ensure the team maintain a suitably detailed knowledge of the products and services of CWT and our competitors' equivalents as well as a good understanding of emerging trends both within travel but also within the business world.
The VP Product Management of Digital Products would have product ownership for all of CWT's traveler facing products as well as most of the company's digital products addressed at our existing and future clients.
Works with a wide variety of other teams including security operations, systems engineering, hardware operations, and business partners in providing a secure and reliable network that ensures that our internal and external clients stay connected.