As part of a small technology delivery team practicing Agile and the Kanban methodology, you'll work closely with peer developers, testers, a systems analyst and scrum master to provide technical expertise and direction in supporting a variety of software solutions that span differing technologies.
The Senior Operations Analyst is the subject matter expert and has a key role in supporting the use of Salesforce.com as the enterprise Customer Relationship Management (CRM) and nCino for Customer Onboarding.
This role is to be a key asset in the financial review and data analysis of the overall business performance and revenue forecast; This entails the gathering, reviewing, and providing of insight into data and trends to assist management in the evaluation of business performance.
Perform statistical analysis to identify data trends and relationships, develop and maintain credit risk forecasting models; Apply time series analysis, survival analysis and other modeling techniques to develop credit loss forecasting models.
Works with other data management functions towards appropriate definitions of business entities, identification of appropriate links between the business entities and the business needs to navigate amongst those entities for driving value.
Responsible for new business development of commercial card and treasury services for commercial credit prospects; Source potential customers through internal and external networks by creating and executing against an effective calling plan.
In this role, you will work closely with the Digital Program and Delivery teams to identify and remove escalated roadblocks and impediments, and facilitate the evaluation and mitigation of risks. You will focus on managing dependencies between delivery teams and programs through the delivery system, and work closely with other program teams to plan each release cycle.
Work with the systems users to collect and identify the performance requirements, analyze the technical feasibility and recommend the appropriate performance standards in the form of performance test requirement.