Manage all vendor partners involved in retrieval of charts by developing deep relationships, fostering access of information, addressing their challenges and eventually holding them accountable for SLAs.
Leads initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense.
Ensure the timely and accurate reporting of all financial information. Obtain and maintain a thorough understanding of the financial reporting process and suggest, discuss, and implement improvements where necessary.
Lead the development of go-to-market materials such as pricing, packaging (including third party components), and positioning (including value propositions) for Sales, Marketing, Legal, Implementation and Operations.
Create a product release plan to ensure that whole product guidelines are followed and that a complete package, including internal training and support readiness, is available at time of product release.