Position Overview

Multi-site Director, Operations provides strategic and operational leadership for a network of commercial calibration and repair laboratories, embedded customer lab sites, and regional field service teams. This role is accountable for ensuring operational excellence, regulatory compliance, customer satisfaction, and sustained business growth across all service modalities. The Director will oversee multi-disciplinary teams and site leaders, ensuring alignment with corporate strategy while driving continuous improvement in quality, productivity, and technical capability. Work on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. The role requires a balance of leadership, hands-on execution, and collaborative influence across the organization and customer base.

Responsibilities and Duties

Provide strategic direction and hands-on oversight of multiple calibration laboratories, embedded lab operations, and field service teams across a defined geographic area.
Lead, mentor, and develop a team of Operations Managers, Site Leaders, and Technical Supervisors to meet service delivery goals and support professional development.
Oversee service delivery for on-site, embedded, and mobile operations to ensure consistency with corporate quality, safety, and customer satisfaction standards.
Set performance expectations and drive accountability across all labs, ensuring alignment with key performance indicators (KPIs) related to turn-around time, quality, capacity utilization, and financial targets.
Manage P&L responsibility for the regional operation, including budgeting, forecasting, capital planning, and cost control initiatives.
Develop and execute strategies to expand service capabilities, geographic reach, and accreditation scope (ISO/IEC 17025, ANSI Z540, etc.) to meet market and customer needs.
Establish and maintain strong customer relationships through proactive engagement, escalation management, and support of complex technical challenges.
Partner with Sales, Customer Success, Quality, Ops Excellence and other corporate functions to support strategic initiatives, key customer opportunities, and new market development.
Serve as a champion for safety, compliance, and process standardization across all service channels.
Lead regional transformation initiatives such as automation, digitization, and Lean Six Sigma-based process improvement.
Represent the organization in audits, technical reviews, and customer presentations.
Support the Vice President of Operations in key initiatives and projects.

Qualifications

Bachelor's degree in Engineering, Physical Sciences, Business, or related field or equivalent experience in a technical service group in a relevant or comparable industry.
Minimum of 15 years of experience in calibration, metrology, or technical service operations, with 8+ years in management or multi-site leadership roles.
Demonstrated success managing complex service operations across labs, embedded teams, and field service environments.
Deep understanding of metrology standards, calibration practices, and quality systems including ISO/IEC 17025 and ANSI Z540.
Proven experience managing department budgets with strong financial acumen and P&L responsibility.
Strong leadership, interpersonal, and change management skills.
Proficiency in operational analytics, continuous improvement tools (e.g., Lean, Six Sigma), and enterprise suites and systems (MSOffice, ERP, CRM, QMS).
Excellent communication skills with ability to interface with executive leadership, technical teams, and key customers.

Physical Demands

Regularly required to stand, walk and sit for extended periods of time.
Occasionally required to lift and move items weighing up to 50 lbs.
Ability to bend, crouch, and reach to access equipment or inventory.
Ability to travel regularly (~25-40%) to SIMCO and customer sites within the assigned region

Working Environment

Work primarily in a laboratory or manufacturing environment at a SIMCO location and or customer sites.
Overnight travel will be required to other locations

Average Compensation: $110,790

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