The IT Support Analyst is responsible for all Level I and Level II support of our ERP (JD Edwards) and Web based applications. This position will be the point person for all incoming calls and help tickets submitted through the project management system. Issues that are too technical in nature or require a specialized knowledge will be resolved in conjunction with an IT developer or analyst (Level III support).

Generate Validation Plan, Infrastructure Master Plan, Qualification Protocols, Test Plans, Risk Assessments, Reports, Trace Matrix, as needed. Participate in and guide team in generating User Requirements, Functional and Design Specifications. Provide guidance in generation of hardware system specifications.