Director, Customer Engagement Jobs in Baltimore, MD

Grow your career with a dynamic role that shapes digital strategies, deepens client relationships, and delivers transformative solutions for major telecom clients, all while leading high-performing te...

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

Join a team that's dedicated to customer success, offering expert technical leadership, managing relationships, and developing tailored data center solutions. Play a key role in driving product strate...

Shape the future of client partnerships by leading account strategies, enhancing client relationships, and driving financial performance across complex Life Sciences portfolios. Innovate solutions to...

Transform the employee experience by leading strategic HR initiatives that empower a diverse workforce and drive engagement across the organization, fostering a culture of growth and sustainability wi...

Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...

Lead the charge in optimizing customer service across diverse manufacturing sites, ensuring high-quality experiences and strategic alignment with sales and operations while fostering a collaborative...

Champion strategic growth by leading high-impact sales of AI-powered identity solutions. Drive enterprise sales in workforce management, enhance product adoption, and influence the market through cons...

Transform client relationships and drive growth through strategic account leadership, operational excellence, and collaboration, ensuring ideal service delivery and performance across high-profile acc...

Join a dynamic team to define and execute the vision for intelligent workforce engagement, leveraging AI in both Quality Management and Workforce Management to transform contact center operations and...

Pioneer impactful customer experiences by leading CX platforms and data strategy, ensuring seamless integration of analytics and customer insights to empower decision-making across the organization. D...

Drive data-inspired insights to enhance product strategy and customer experiences. Lead a cross-functional team, influencing business decisions through analytics while fostering a culture of innovatio...

Accelerate customer engagement and retention through strategic marketing initiatives. Lead a team focused on optimizing lifecycle performance, driving product adoption, and fostering growth across div...

Champion secure, effortless customer service by driving identity and verification strategies that enhance operational efficiency. Collaborate across teams to integrate AI and define metrics ensuring o...

Optimize product vision and strategy for billing systems, leading Agile teams to deliver innovative payment solutions. Collaborate with IT and Finance to ensure scalable, secure operations while drivi...

Lead the charge in driving high-impact, complex client engagements by providing strategic oversight and executive-level partnership, ensuring alignment of technology and business outcomes for success...

Deliver exceptional customer experiences by leading multi-functional teams for retention and expansion, driving strategic initiatives, and integrating AI solutions to enhance service models in a fast...

Unlock your potential by joining a dynamic team that drives strategic engagement and client success through innovative communications and relationship-building strategies within a rapidly evolving ind...

Join a dynamic team as you shape and scale corporate storytelling, define strategic communications frameworks, and enhance the brand’s visibility across multiple channels in a fast-paced, innovative e...

Take ownership of Seekr's digital presence—drive web, SEO, and AEO strategy, enhance brand visibility, and optimize buyer engagement through innovative AI practices. Collaborate across functions to el...

Engage as a key leader overseeing a major enterprise SaaS program, ensuring alignment across multi-workstream teams, and building strong relationships with strategic stakeholders for successful implem...

Drive the evolution of customer education by leading a global team focused on impactful training strategies and profitable learning solutions for diverse audiences across software products and platfor...

Empower your career as a strategic leader driving audience-first media strategies in healthcare. Collaborate with cross-functional teams to deliver impactful planning, investment, and measurement that...