Jobs in Chevy Chase, MD

Join a team that's dedicated to enhancing knowledge management by creating impactful documentation, analyzing user feedback, and developing chatbot content for an enterprise IT Customer Support Servic...

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

Engineer the Customer Support Metrics Dashboard using Power BI to enhance data-driven decision-making. Collaborate with stakeholders to integrate data, build analytics, and present actionable insights...

Unlock your potential by leading a dynamic team in enterprise IT support, managing Tier II operations to deliver exceptional customer experiences while ensuring compliance and performance across multi...

Manage our external Knowledge Center to enhance IT service delivery for mission-critical applications, leading a diverse team while ensuring exceptional performance for stakeholders and resolving comp...

Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...

Redefine the customer experience by leading innovative ServiceNow application development, automating workflows, and collaborating with cross-functional teams within a government-supported IT environm...

Lead the charge in developing and optimizing custom applications on our enterprise ITSM platform. Collaborate with cross-functional teams to enhance workflows, deliver value in an Agile environment, a...

Lead quality assurance efforts for enterprise IT applications, ensuring security and compliance in a dynamic ITSM environment. Collaborate closely with cross-functional teams to elevate testing standa...

Shape the future of video teleconferencing by engineering and maintaining robust systems across multiple security enclaves. Collaborate with teams to ensure seamless communications, proactively resolv...

Transform enterprise collaboration by managing Microsoft 365 services for over 13,000 users, ensuring compliance with DoD guidelines, and delivering high-level technical support and governance for cri...

Lead the charge in managing IT asset lifecycles, ensuring 100% accountability and compliance. Collaborate with cross-functional teams to optimize processes, maintain authoritative inventories, and del...

Empower a secure collaboration environment by administering Microsoft 365 and related tools. Provide expert Tier II/III support, monitor performance, and maintain web content, ensuring compliance with...

Join a team that leads the full lifecycle of mobile communications, ensuring compliance and optimal support for enterprise mobile devices while managing a skilled team dedicated to service excellence...

Advance the enterprise collaboration environment by administering Microsoft 365, SharePoint Online, and related tools for a Department of War agency, ensuring compliance and user enablement while prov...

Advance enterprise IT Service Management by overseeing the ServiceNow platform architecture, integrating AI capabilities, and providing leadership to drive innovation and technical excellence for a go...

Develop and maintain custom solutions on the Microsoft 365 platform, ensuring compliance with standards while supporting over 13,000 users in an Agile environment. Propel user experience through innov...

Drive impact by analyzing ITSM platform requirements, collaborating with stakeholders to develop solutions, and supporting the ITCR process, ensuring efficient delivery of enterprise IT customer suppo...

Drive operational excellence by leading a service desk team, ensuring high-performance standards, and fostering continuous improvement while providing Tier 0/Tier I support for a large-scale, mission...

Join a dynamic team to analyze IT purchasing needs, evaluate vendors, and ensure compliance with Federal procurement processes. This role empowers independent decision-making while supporting critical...

Drive excellence in mobile device management for critical enterprise IT services, ensuring compliance, security, and user support for various mobile communication devices within a Department of War ag...

Take ownership of RMF activities, ensuring compliance and security posture for IT systems managed in a crucial DoD program. Collaborate with teams to sustain accreditation, manage vulnerabilities, and...

Transform a dynamic IT Service Desk team, driving operational excellence and exceptional service delivery for a major Department of War agency. Lead performance, manage incidents, and enhance user sat...

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

Contribute to knowledge management by crafting, analyzing, and refining technical documentation and user guides. Collaborate with teams to enhance user support tools and maintain quality standards acr...