ABOUT THE JOB:

The Field Installation Manager (FIM) manages delivery, field repair and service, installations and returns for assigned projects. This critical leadership role drives delivery and installation margins by maximizing internal resources, and achieving key performance metrics such as customer satisfaction, on-time delivery, service, asset readiness and returns. The Field Installation Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING:

Environment, Health & Safety

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings and maintains safety documents and logs.
• Manages employee health and safety by training, observations, and regularly scheduled assessments.
• Ensures operating standards are trained, communicated, and maintained.

Operations

• Provides direct and indirect managerial oversight to assigned employees
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Manages delivery & installation profit margin
• Responsible for reporting and documentation related to delivery and installation
• This position may require field visits, ride-alongs and customer inspections
• Works to schedule deliveries/pick-ups.
• Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Coordinates fleet readiness with partners to meet customer demand within assigned
• Manages purchase orders for transport vendors; permitting and set up of pilot cars and escorts where required for delivery, return, and relocation
• Coordinates onsite employees, or vendors and contractors for timely completion of complex installation and removal
• Ensures drivers and/or setup technicians document damages at retrieval and return
• Conducts performance discussions and training with direct reports

Driver management as required:

• DOT compliance for in-house drivers; monitors and documents DVIR and preventative maintenance files
• Reviews Drivecam coaching opportunities and take action as necessary for assigned in-house drivers
• Assists Drivers in change of schedule or route issues, when necessary
• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of applicable experience
• 7 years work experience. OR 2 years of experience with WillScot
• 3 years experience managing 10 or more employees across more than one location. OR 2 years of experience with WillScot
• Experience managing a unit or departmental P+L. OR 2 years of experience with WillScot
• MS Office/Excel/Word/Outlook experience
• Experience working directly with customers by phone and email. Strong customer service orientation, active listening, excellent oral/written communication
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• The ability to travel throughout North America, including for extended periods of times.

Preferred Requirements:

• Bachelors degree preferred
• Prior experience with large format temporary tented and/or fabric structures
• 3 years logistic experience. Scheduling, route planning and optimization
• Familiarity with CRM system or other contact management platform. Salesforce experience
• Familiarity with DOT compliance and vehicle telematics. Hours of Service regulations, Electronic Logging Devices, permitting, etc.
• Experience working with outside vendors, including pricing and schedule negotiations

This posting is for a(n) New Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.