Job DescriptionThe Inpatient Wound Care Program Manager, Advanced Certified is a master's-prepared clinical leadership role responsible for providing wound care expertise, program development and oversight, and interdisciplinary coordination for the inpatient wound care program. This leader supports evidence-based prevention and treatment of acute, chronic, surgical, pressure-related, vascular, diabetic, and complex wounds across inpatient clinical areas. The role partners with Wound Medical Director, nursing, physicians, advanced practice providers, quality, infection prevention, nutrition, therapy, supply chain, and operational leaders to improve patient outcomes, reduce hospital-acquired pressure injuries, standardize wound care practices, develop and strengthen staff education and competency.
Responsibilities- Provides direct patient care after analysis of patient status and needs to develop and evaluate individualized care plans by: applying WOC clinical knowledge and skills to analyze and assess patient needs; overseeing collaboratively developed individualized care plans for complex and specialized patients while providing guidance to staff; leading the evaluation of effectiveness of care plans through ongoing assessment, analysis, and revision, anticipating and resolving /mitigating issues and risks as they arise; and providing consultation to patients, families, and interdisciplinary team members to promote patient-centered care, fostering collaboration and communication.
- Provides oversight and management of wound care staff: conducts recruitment, hiring and onboarding process and daily staffing to meet patient care needs; accountable for performance management of employees including annual performance reviews and follows progressive discipline process for time, attendance and performance deviations; identifies and intervenes with interpersonal or professional conflicts within and with the wound care staff; engages in discussions with wound care staff on their professional development needs including individual growth opportunities as well as mandatory required learning; monitors metrics and takes actions to enhance employee satisfaction; demonstrates ability to delegate tasks using clear communication and monitoring progress.
- Maintain current knowledge of wound care research, professional standards, regulatory expectations, and emerging clinical best practices.
- Demonstrates leadership skills by: identifying strengths and opportunities in self, team members and program; creating actionable items to address strengths/opportunities; and improve performance; adapting to competing demands, new responsibilities, change, challenges, and feedback; modeling team collaboration within and across teams; using effective communication skills; building relationships and mentoring staff.
- Facilitates interdisciplinary collaboration by: leading collaborative efforts between nursing and various health care disciplines to drive the strategic implementation of evidence-based best practices, fostering a culture of consistency and continuity of care, and optimizing quality outcomes for patients; driving engagement with stakeholders to ensure seamless delivery of care, allocating resources effectively, and escalating issues as needed; and influencing the decision-making processes that affect patient care outcomes, fostering collaboration and communication among team members.
- Review wound-related quality outcomes, identify trends, lead improvement initiatives, and partner with Quality and Patient Safety on data-driven action plans.
- Oversees and coordinates the planning and delivery of skin and wound care education for patients, families, and staff by: leading the assessment and development of content to meet diverse learning needs, preferences, and cultural backgrounds; fostering partnerships with health care providers and external stakeholders to champion patient and staff education initiatives, cultivating high levels of engagement and participation; driving a culture of learning and development within the organization; allocating resources to support ongoing staff education and training in skin and wound care; and evaluating the effectiveness of these education programs.
- Oversees business initiatives by: recognizing improvement opportunities and applying expertise in skin and wound care; collaborating to develop work plans to meet business priorities and deadlines; coordinating and delegating resources to implement work plan and accomplish organizational goals; monitoring progress and results; solving complex problems; escalating high-priority issues; recognizing and capitalizing on improvement opportunities; evaluating recommendations made.
- Promotes compliance with regulatory standards and best practices by: engaging stakeholders to assess the impact of policy changes on patient care delivery and workflow processes, fostering collaboration and communication; providing expert input in policy/protocol creation, development, and review processes, ensuring alignment with regulatory standards, evidence-based practice, and organizational goals and objectives; and engaging with staff and stakeholders to evaluate the effectiveness of policies and procedures, resolving issues and making improvements as needed.
- Serve as a resource for care transitions by supporting discharge recommendations, outpatient wound care referrals, home health coordination, and patient/family education.
- Other duties as assigned.
Education- Graduate of Accredited CWOCN/CWCN Nursing Education Program (wound scope, minimum) - Required
- Master's Degree - in Nursing - Required
Work Experience- 3 Years - Direct patient care in acute care setting. - Required
- 1 Year - Experience as a Certified Wound Care Nurse. - Preferred
Licenses and Certifications- Registered Nurse (RN) - State Licensure/Or Compact State Licensure - Required Upon Hire
- Master's Level Degree in Nursing - Required Upon Hire
- Certified Wound Care Nurse (CWCN) - Required within 1 year Or
- Certified Wound Ostomy Continence Nurse (CWOCN) - Required within 2 Years
- Clinical Nurse Specialist (CNS) - Preferred Upon Hire
Travel RequirementsQualificationsSkills and AbilitiesEssential Technical/Motor Skills
- Ability to give injections, administer medications, reposition patients; conduct wound assessment, physical assessments, change dressings; fine motor skills, eye/hand coordination, answer phone, data entry; navigate EMR to obtain critical details; use excel, WORD and PowerPoint.
Interpersonal Skills
- Acts with Compassion; effective communication; Employee Training; Interpersonal Skills; Relationship Building.
Essential Physical Requirements
- Able to walk long distances; able to move, kneel, crouch, stoop, reach, stand, push, pull, and lift; speak succinctly and clearly.
- Must follow good body mechanics.
- Good eyesight, and hearing; able to articulate/speak clearly with minimal impediments; good dexterity; ability to detect tactile differences.
Essential Mental Abilities
- Able to synthesize and condense data and evidence; Able to create action plan based on evidence to achieve desired objectives; Business Acumen; Compliance Management; Health Care Policy; Customer Data; Knowledge Management; Legal And Regulatory Requirements; Coordination; Program Development; Risk Assessment; Service Focus; Strategic Planning -Design Diligence; Member Service; Patient Safety; Health Care Quality Standards; Organizational Culture.
Essential Sensory Requirements
- Visual, hearing, feeling, smell.
Exposure to Hazards
- Frequent exposure to communicable diseases, toxic substances, blood and body fluids, needle sticks and other conditions common to a medical environment.
Other Skills and Abilities
