Job SummaryServe as the primary point of contact for employers within Absence and Disability Services, supporting customer retention and facilitating stay-at-work (SAW) and return-to-work (RTW) programs. Oversee, develop, and implement comprehensive RTW/SAW plans for claimants, ensuring alignment with established protocols and best practices. Provide guidance to case managers and accommodation specialists, deliver employer education, and manage escalated service issues while maintaining expertise in ADA, PWFA, and related compliance regulations.
Key Responsibilities- Manage RTW/SAW programs for assigned customers, ensuring program objectives are met.
- Provide consultation and support to case managers and accommodation specialists on complex cases.
- Deliver orientation and education to employers, including process overviews and portal guidance.
- Recommend improvements to enhance program success and customer experience.
- Lead moderate projects, audits, and contribute to external publications.
- Ability to work occasional travel (planning, team-building, conferences) is a requirement of the role. *
Skills and Background You'll Need- Bachelor's degree (BA/BS) or related field required.
- Minimum 4 years' experience in return-to-work or vocational case management, or equivalent combination of education and experience.
- Professional certification (CRC, CDMS, ARM, CCM, or CPDM) required or ability to obtain within 2 years.
- Strong knowledge of ADA, PWFA, and accommodation-related compliance and regulations.
- Experience interpreting medical information to support case management activities.
- Ability to provide training, develop job aids, and support employer education.
- Familiarity with emerging technologies such as AI and bots preferred.
Key Behaviors of a Successful Candidate- Customer Focus: Anticipates and understands employer needs, acting as the primary point of contact.
- Improvement Mindset: Identifies and implements opportunities for efficiency, effectiveness, and innovation.
- Adaptability: Manages diverse cases, adjusts to shifting industry regulations, and responds quickly to changing priorities.
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
Salary Range:
$76,250.00 - $111,500.00
Positions will be posted for at least 5 days from original posting date.
