Location: Nashville, TN (Onsite Monday - Friday)

As a Workplace Location Services Senior Analyst you'll you will play a key leadership role in delivering exceptional onsite experiences, overseeing daily operations, and driving high-impact events and client engagements. This role requires a proactive, detail-oriented individual who can lead with confidence while working collaboratively across teams.

You'll take ownership of key workplace processes, contribute to strategic execution, and serve as a trusted resource for both clients and internal partners. Your ability to anticipate needs, maintain high standards, and think creatively under pressure will be critical to your success.

Key Responsibilities:

• Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards.
• Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement.
• Identifies service gaps and proactively offer solutions that elevate the overall experience.
• Leads the planning, coordination, and delivery of onsite events-including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown).
• Serves as the main point of contact during events, ensuring real-time problem solving and seamless guest experiences.
• Models team best practices and drive operational excellence through clear communication, active participation, and cross-functional collaboration.
• Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities.
• Hosts and lead client tours, ensuring the workplace is presented with attention to detail and aligned with brand standards.
• Acts as a workplace ambassador with a service-first mindset in all internal and external interactions.
• Steps in as needed to support front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries.
• Acts as a go-to resource for issue resolution and escalate appropriately to maintain service quality.
• Serves as a subject matter expert for high-touch meetings, working closely with the Meetings & Events team to deliver flawless execution.
• Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction.
• Creates and maintain reports related to space utilization, event metrics, and operational trends.
• Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy.

Job Requirements:

• Work schedule may vary based on business needs, with shift times ranging between 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, or 9:00 AM-6:00 PM.
• Comfortable with lifting and moving office furniture and event materials; ability to lift up to 50 lbs.

Basic Qualifications:

• Minimum of 2 years of experience in workplace services, hospitality, events, or a related client-facing role

Preferred Skills:

• Proficiency with workplace systems, reporting tools, and Microsoft Office applications
• Extensive knowledge of food & beverage industry trends, and dietary restrictions
• Experience with a network of catering vendors
• Passionate about customer service

Professional Skills:

• Critical thinking and problem-solving skills
• Ability to take ownership and make decisions independent of client involvement (proactive)
• Proven ability to work independently and as a team member
• Willing to step outside role to complete tasks in other areas of the Workplace
• Excellent communication skills (written and oral)
• Excellent organizational, multitasking and time management skills
• Highly responsive, flexible and adaptable
• High level of professionalism
• Ability to work with highly confidential material and maintain confidentiality
• Seeks out challenges and opportunities to grow
• Business partner attitude and approach
• Ability to work with all levels of personnel
• High business acumen

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $70,350 to $131,300

Cleveland $50,800 to $105,000

Colorado $57,800 to $113,400

District of Columbia $58,400 to $120,800

Illinois $50,800 to $113,400

Maine $46,700 to $96,600

Maryland $54,900 to $113,400

Massachusetts $54,900 to $120,800

Minnesota $54,900 to $113,400

New York $66,300 to $131,300

New Jersey $58,400 to $131,300

Virginia $50,800 to $120,800

Washington $80,200 to $120,800