CBRE Group, Inc

Workplace Experience Manager (Phoenix, AZ)

CBRE Group, Inc • $70K — $95K *
Phoenix, AZ 85032In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred or equivalent experience
  • 3-5 years relevant experience
  • Experience in staffing, selection, and training
  • Proven leadership skills in team motivation and performance management
  • In-depth knowledge of Microsoft Office applications
  • Strong organizational skills with an inquisitive mindset
  • U.S. work authorization required

Responsibilities

  • Manage a team of workplace experience coordinators across multiple sites
  • Supervise, mentor, and coach up to nine direct reports
  • Oversee relocation and decommission projects from initiation to completion
  • Ensure high-quality support from the Workplace Experience team
  • Build and maintain relationships with internal clients and external partners
  • Negotiate with stakeholders to resolve conflicts and achieve mutual goals
  • Identify and implement process improvements for service delivery

Benefits

  • Comprehensive training and professional development
  • Opportunities for career advancement
  • Supportive company culture fostering continuous improvement
  • Access to employee wellness programs
  • Flexible work arrangements as appropriate
Full Job Description
About the Role:
As a CBRE Workplace Experience Manager, you will be responsible for leading and managing a team responsible for delivering exceptional workplace services, including Concierge, Reception, Meeting & Event Management, and administrative office duties. This role focuses on enhancing the employee experience, ensuring operational excellence, and maintaining strong client and vendor relationships across multiple corporate offices.

You will drive strategic solutions, optimize processes, and serve as the face of our Phoenix, AZ market for workplace experience, interacting extensively with C-suite executives.
What You'll Do:
  • Manage a team of workplace experience coordinators across multiple sites to ensure maximum operational efficiency.
  • Supervise, mentor, and coach a team of up to nine direct reports across multiple locations.
  • Oversee relocation and decommission projects from initiation to completion.
  • Provide hands-on site support during peak periods or critical projects.
  • Ensure efficient and high-quality support from the Workplace Experience team.
  • Build and maintain strong relationships with internal clients, including C-suite executives, and external partners.
  • Negotiate effectively with stakeholders to resolve conflicts and achieve mutual goals.
  • Provide exceptional customer service and hospitality, managing difficult conversations as needed.
  • Represent Workplace Experience initiatives for the Phoenix market.
  • Develop and nurture vendor partnerships, focusing on cost savings and service optimization.
  • Manage contract negotiations for various business services.
  • Ensure vendor compliance with insurance and contractual documentation.
  • Oversee third-party vendor programs, including food delivery, events, transportation, and mail.
  • Confirm accurate billing and timely invoice processing for all business services.
  • Manage specific vendor engagements for decommissions, relocations, and events.
  • Identify and implement process improvements to enhance service delivery and operational efficiency.
  • Assist in developing and implementing strategic solutions for workplace experience challenges.
  • Assess technological and training needs for continuous improvement within Workplace Experience.
  • Actively participate in cross-departmental collaboration.
  • Assist other Workplace Experience Managers as needed.
  • Manage space allocation and tracking programs for facilities.
  • Ensure all activities adhere to established safety standards for all stakeholders.
  • Take initiative in managing space-related responsibilities during downtime.
  • Manage staff training, professional development, and performance evaluations, fostering a culture of continuous improvement.
  • Oversee the complete recruitment and hiring lifecycle for new team members.
  • Coordinate daily team activities, including scheduling, task assignment, and cross-training.
  • Set and track team and departmental deadlines to ensure timely objective completion.
  • Ensure support provided by the team is efficient and consistent.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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READ CAREERS BLOG

At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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