Workplace Experience Manager (NY)

Reflection AI, Inc

$80K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in office management or workplace operations, preferably in a fast-paced startup environment
  • Exceptional organizational skills, adept at managing multiple priorities
  • Resourceful and proactive, with a focus on building scalable systems
  • Experience in managing vendors, facilities, and adhering to office budgets
  • Strong communication skills for effective collaboration across teams
  • Demonstrated ability to identify and resolve issues independently
  • Detail-oriented with good judgment for escalation when necessary

Responsibilities

  • Oversee daily office functions, including facilities and vendor management
  • Act as the primary liaison for building management and maintenance vendors
  • Maintain cleanliness and organization of the office for employees and guests
  • Facilitate repairs and improvements to workspace as needed
  • Collaborate with People Ops and IT for new employee onboarding
  • Prepare desks, equipment, and access for new hires before their start date
  • Arrange catering, lunches, and team social events, including off-sites

Benefits

  • Top-tier compensation with salary and equity designed to attract global talent
  • Comprehensive health benefits including medical, dental, vision, life, and disability insurance
  • Fully paid parental leave and financial support for family planning
  • Generous paid time off, along with relocation support and other time-optimizing perks
  • Daily provided meals and regular team off-sites to foster connection
Full Job Description
Role Overview

We're looking for an Office Manager to own the day-to-day operations of our New York City office and build the environment where our team does their best work. This is a hands-on, high-ownership role at the center of everything that keeps the office running: facilities, vendors, onboarding, events, and compliance. Our NYC office is growing fast, and you'll play a key part in making our new ~8,000 sq ft space operational, organized, and genuinely welcoming from day one. You'll work closely with People Ops and IT and will be the first and last line of defense for the physical workplace.

What You'll Do
  • Own all day-to-day office operations: facilities, supplies, meeting rooms, vendor management
  • Serve as primary point of contact for building management, maintenance, and external vendors
  • Keep the office clean, organized, and fully functional for employees and guests
  • Coordinate repairs, services, and workspace improvements
  • Partner with People Ops and IT to support seamless onboarding for new hires
  • Ensure desks, equipment, and access are ready before day one
  • Coordinate in-office catering, lunches, team events, socials, and company offsites
  • Maintain health and safety practices, compliance documentation, and workplace safety procedures


What We're Looking For
  • Proven experience in office management, workplace operations, or a similar role, ideally in a startup or high-growth environment
  • Strong organizational skills with the ability to manage competing priorities without dropping anything
  • A highly resourceful individual, eager to build systems and processes for scale
  • Experience setting up and managing vendors, facilities, and office budgets
  • Clear communicator who is comfortable working across teams and levels
  • High ownership mindset: you spot problems before they surface and solve them without being asked
  • Reliable and detail-oriented, with the judgment to know when to escalate
What We Offer:

We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent-dense team. You will help define our future as a company, and help define the frontier of open foundational models.

We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
  • Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally.
  • Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance.
  • Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning.
  • Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time.
  • Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.

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