Workplace experience manager, New York

Writer

$80K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Previous experience as an office manager, administrator, or in a similar role.
  • Experience in fast-growing, fast-changing tech companies is a strong plus.
  • Great customer service and hospitality mindset, friendly and approachable.
  • Strong attention to detail that impacts employee experience.
  • Proactive problem solver who anticipates and resolves issues.
  • Excellent prioritization, time management, and multitasking skills.
  • Alignment with WRITER's values of Connect, Challenge, Own.

Responsibilities

  • Create an amazing daily experience for NYC WRITER colleagues and their guests.
  • Manage inventory for snacks, beverages, and office supplies.
  • Maintain the NYC office budget ensuring cost-efficiency and ROI.
  • Organize and support internal and external company events, including onboarding programs.
  • Own space and capacity planning, enhancing office layout and seating.
  • Manage mail, shipping, receiving, and other office logistics.
  • Coordinate with property management and vendors for various services and repairs.
  • Establish office policies and processes to improve efficiency and employee experience.

Benefits

  • Generous PTO, plus company holidays.
  • Medical, dental, and vision coverage for you and your family.
  • Paid parental leave for all parents (12 weeks).
  • Fertility and family planning support.
  • Early-detection cancer testing through Galleri.
  • Flexible spending account and dependent FSA options.
  • Health savings account for eligible plans with company contribution.
  • Annual work-life stipends for wellness and personal development.
  • Company-wide off-sites and team off-sites.
Full Job Description
About this role

The Workplace experience manager for our New York office will ensure that our NYC colleagues (100 and growing!) have an incredible daily experience that helps them do their best work.

From the physical environment and layout to food & beverage (daily lunch, snacks) to internal and external events, you will have a wide and creative canvas to support, surprise, and delight our NYC WRITER colleagues. This role is office-based in New York City at 1 Pennsylvania Plaza, with 5 days in the office every week.

Your responsibilities:
  • Create an amazing daily experience for our NYC WRITER colleagues and their guests
  • Manage inventory to ensure the office is well equipped with snacks, beverages, supplies
  • Maintain NYC office budget and ensure financial stewardship and high ROI for our spend
  • Organize and support internal and external company events and meetings including our new hire onboarding program and our weekly global All Hands
  • Own space and capacity planning and continually enhance office layout and seating plan
  • Manage mail, shipping & receiving, and other office logistics
  • Work with property management and vendors for various services, repair, and other support
  • Create office policies and processes to drive efficiency and better employee experiences


☆ Is this you?
  • Previous experience as an office manager, administrator, or similar role
  • Experience in fast-growing, fast-changing tech companies a strong plus
  • Great customer service and hospitality mindset, friendly and approachable
  • Strong attention to details that impact employee experience
  • Proactive problem solver who anticipates and resolves issues
  • Excellent at prioritization, time management, and juggling of many tasks
  • Drawn to and already live by WRITER's company values of Connect, Challenge, Own


Benefits & perks (US Full-time employees)
  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (12 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for:
    • Wellness stipend for gym, massage/chiropractor, personal training, etc.
    • Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k

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