Dollar Tree

Workforce Management Systems Project Manager

Dollar Tree$85K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
  • 5+ years of experience in workforce management or contact center operations.
  • 2+ years managing WFM systems or leading WFM technology initiatives.
  • Proficiency in one or more WFM platforms (e.g., Legion/Compass).
  • Proficiency in scripting or programming languages such as SQL, Python, or JavaScript.
  • Strong understanding of forecasting, scheduling, and real-time adherence.

Responsibilities

  • Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
  • Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
  • Lead implementation and upgrade projects for WFM technologies.
  • Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
  • Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
  • Design and deliver dashboards and reports for executive leadership and operations.
  • Train WFM analysts and end-users on system functionality and best practices.

Benefits

  • Opportunity for professional growth and development.
  • Exposure to advanced WFM technologies and strategies.
  • Chance to lead significant technology initiatives within the organization.
  • Collaboration with cross-functional teams to enhance overall operational efficiency.
  • Commitment to compliance with internal policies and regulations.
Full Job Description

The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across the organization. This role ensures that WFM technology supports business goals, drives operational efficiency,

and provides accurate and actionable workforce insights. The ideal candidate will have deep knowledge of WFM platforms, computer programming language, strong analytical skills, and the ability to lead system implementations and upgrades.

  • Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
  • Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
  • Lead implementation and upgrade projects for WFM technologies.
  • Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
  • Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
  • Design and deliver dashboards and reports for executive leadership and operations.
  • Train WFM analysts and end-users on system functionality and best practices.
  • Optimize system processes and recommend automation opportunities to improve productivity.
  • Maintain system documentation, including configuration guides and SOPs.
  • Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level.
  • Serve as a training resource for other analysts and business partners.

  • Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
  • 5+ years of experience in workforce management or contact center operations.
  • 2+ years managing WFM systems or leading WFM technology initiatives.
  • Proficiency in one or more WFM platforms (e.g., Legoin/Compass)
  • Proficiency in scripting or programming languages such as: SQL – for data querying, reporting, and troubleshooting. Python – for automation, data manipulation, and custom integrations. JavaScript – for custom UI logic or platform integrations (if applicable).
  • Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills.
  • Strong communication and stakeholder management skills. Preferred: Experience with integrations between WFM systems and HR Systems.
  • Project management experience or certification (e.g., PMP, Agile).
  • Knowledge of SQL, Excel, or BI tools (e.g., Power BI, Tableau).

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

IT PMO

Dollar Tree

About Dollar Tree

Dollar Tree is a chain of discount stores that carries a variety of merchandise including housewares, glassware, dinnerware, cleaning supplies, candy, snacks, food, health and beauty, toys, gifts, gift bags and wrap, party supplies, stationery, craft supplies, teaching supplies, books, seasonal décor, and more for $1 or less.

Dollar Tree Careers

Joining Dollar Tree's vibrant team offers more than just a job; it opens the door to a wealth of job opportunities and a promising career path in the retail industry. As a crucial player in cost-effective retailing, Dollar Tree provides a dynamic platform for both seasoned professionals and those at the start of their career journey.

Work You’ll Do

At Dollar Tree, every position is a chance to experience growth through innovation and leadership. Our team members are encouraged to lead projects and initiatives that redefine the norm and foster significant advancements in the retail sector. With a culture rooted in collaboration and diversity, we offer a workplace where ideas flourish and inclusivity is the norm.

Explore Professional Development

Dollar Tree is committed to the professional growth of its employees through robust training programs and leadership development opportunities. Our focus on internal promotion and career advancement ensures that every team member has the tools they need to succeed and climb the career ladder within the company.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. Dollar Tree is a leader in developing cost-effective solutions that don’t just follow market trends but set them. Here, your skills in networking, creativity, and strategic thinking will be honed to perfection.

Be Part of a Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Dollar Tree; they are integral to our company culture. We believe in empowering our employees by respecting and valuing what makes them unique. This commitment is reflected in our diversity training programs, which are designed to foster an inclusive environment that promotes career longevity and satisfaction.

Internship Opportunities

For those new to the workforce, Dollar Tree’s internship programs offer a gateway to full-time employment and a firsthand look at the retail industry's fast-paced nature. Interns at Dollar Tree gain invaluable experience, working alongside seasoned professionals and participating in projects that impact our business on a global scale.

Benefits That Support Your Life and Growth

Choosing a career at Dollar Tree means access to competitive benefits designed to support you both professionally and personally. From health and wellness plans to educational assistance, we ensure our team members receive the support they need to achieve their best at work and beyond.

Join Our Team

Are you ready to take the next step in your career? Explore the available positions at Dollar Tree where your skills and passion can lead to exceptional opportunities. Whether you’re applying for your first job or seeking a leadership role, your journey towards a fulfilling career starts here.

Stay Connected

Keep up to date with the latest at Dollar Tree by following our careers blog. Gain insights from our team, learn about our innovative practices, and stay informed about upcoming job opportunities and company news.

Apply Now

Ready to make a difference? Submit your resume, complete your profile, and prepare for an interview where you can showcase your unique abilities and learn more about the exciting career paths at Dollar Tree.

SEARCH DOLLAR TREE JOBS

Join us at Dollar Tree, where opportunities to thrive are endless, and every employee plays a critical role in our success. Let’s grow together in a company that values innovation, leadership, and a commitment to diversity and professional growth.
Learn more about Dollar Tree
Size
61,886 employees
Market Cap
$31 billion
Industry
Net Income
$1.3 billion
Founded
1986
5 Year Trend
+4.9%
Revenue
$25.5 billion
NASDAQ

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